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Job Title: Entry-Level Management - Customer Service
Location: Clive, IA
Job Type: Full-Time | In-Office | Client-Facing
Job Overview
MCL Talent Partners is hiring for a local agency in the Des Moines metro area.The client is hiring energetic, coachable people for an entry-level management role focused on customer experience, client relationships, and team coordination.
No experience is required. We provide on-site training so you can start with confidence. This is a ground-level role with a clear path into leadership. Management seats are filled from within.
If you like helping people, work well on the phone and in person, and want a flexible, growth-focused role with competitive pay, this is built for that.
Responsibilities
- Help customers with friendly, professional support by phone and in person
- Identify client needs and recommend suitable products or benefits
- Handle inquiries quickly and keep satisfaction high through clear communication and problem-solving
- Check in with current and past clients to protect relationships
- Keep accurate records of customer interactions, sales activity, and client information in Microsoft Office
- Use strong phone etiquette and active listening to build rapport
- Work with the team to hit shared goals and improve service quality
Requirements
- No prior customer support, call center, or client-service experience required - training is provided
- Strong verbal and written communication
- Comfortable with Microsoft Office (Word, Excel) and basic computer work
- Data entry, organization, and cash-handling experience is a plus
- Able to handle inbound and outbound calls with professionalism
- Solid typing skills and professional etiquette
What You'll Get
- On-site training and hands-on coaching
- A clear pathway into leadership and management
- Flexible schedule
- A team that invests in your development and celebrates wins
Compensation:
- Performance-based with uncapped earning potential + performance bonuses
- Target First-Year Range: $47,000 - $96,000+. Depending on individual execution and production.
Recruiter Notice: MCL Talent Partners is an independent, third-party recruiting firm executing a specialized search for our client. This role is not an internal position with the recruiting firm.
Next Step: Apply today to schedule a confidential detailed overview of the opportunity and role with the local leadership team.
