IT Support Specialist I - Fort Smith, AR

Welcome to Hytrol Careers

Overview

Hytrol is seeking an IT Support Specialist I to provide hands-on technology support at our Fort Smith manufacturing facility. 

This position supports employees across office, production, warehouse, and operational areas. The specialist will troubleshoot hardware, software, account, connectivity, printing, and business-system issues; deploy and maintain endpoints; document work through the IT service-management platform; and coordinate with Hytrol’s corporate infrastructure, applications, and cybersecurity teams. 

The ideal candidate combines strong technical troubleshooting with patience, communication, and an understanding that reliable technology is essential to production and business operations. 

Responsibilities

• Provide Tier 1 technical support

• Install, configure, deploy, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, mobile devices, and related peripherals 

• Help manage the lifecycle of approximately 200 workstations, including imaging, deployment, inventory, patching, replacement, and secure disposal

• Support Windows 10/11, Microsoft 365, Outlook, Teams, and other company applications 

• Administer routine Active Directory and Microsoft Entra ID tasks, including account creation, group membership, password resets, MFA, permissions, and access changes

• Prepare equipment and access for new employees and complete access removal and equipment recovery for departing employees 

• Diagnose basic network and connectivity issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPNs, cabling, and network-connected devices

• Support office and manufacturing technology, including shared production workstations, industrial PCs, RF devices, barcode scanners, and label printers

• Record incidents and service requests in the ITSM platform, maintain accurate status information, and document resolutions. 

• Escalate infrastructure, application, ERP, and security issues to the appropriate corporate IT teams

• Assist with routine server, file-share, print-service, backup, monitoring, and patch-management activities as assigned

• Maintain endpoint, peripheral, software, and license inventory records 

• Create and maintain knowledge articles, procedures, equipment records, and user instructions

• Identify recurring issues and recommend automation, workflow, documentation, or process improvements

• Participate in IT projects, equipment deployments, facility changes, and technology rollouts

• Travel to other Hytrol facilities periodically to provide technical support and assist with IT projects as business needs require

• Follow Hytrol’s cybersecurity, change-management, data-protection, safety, and governance standards

• Provide limited after-hours or emergency support when scheduled or approved

Qualifications

• Associate degree in information technology, computer science, cybersecurity, networking, or a related discipline; or an equivalent combination of education, technical certifications, and professional experience

• At least 2 years of professional experience in desktop support, service-desk support, IT operations, or a related position

• Hands-on experience supporting Windows computers, Microsoft 365 applications, user accounts, hardware, peripherals, and network connectivity

• Working knowledge of Active Directory or Microsoft Entra ID

• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting

• Experience using an IT ticketing or service-management system

• Strong problem-solving, documentation, communication, and customer-service skills

• Ability to work independently while remaining aligned with corporate IT standards and priorities

• Ability to work safely in office, warehouse, and production environments

Preferred Qualifications

• Experience supporting IT in a manufacturing, warehouse, or distribution environment

• Experience supporting RF devices, barcode scanners, industrial computers, and label printers

• Experience with Microsoft Entra ID, endpoint-management platforms, remote-support tools, patch management, and asset management

• Familiarity with Halo ITSM or a comparable ITSM platform

• Basic Windows Server, file-share, print-server, and PowerShell experience 

• CompTIA A+, Network+, Microsoft Endpoint Administrator, or ITIL Foundation certification

• Experience contributing to IT deployments, process improvements, workflow automation, or knowledge-base development

Education

High School Diploma or GED Required

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