Field Service Technician

• Travel to customer sites to install, commission, test, calibrate, and troubleshoot NOV products.
• Conduct field installations, system calibrations, and operational testing of equipment.
• Perform software and hardware upgrades while ensuring systems are operating efficiently.
• Train customers on the safe and proper operation, maintenance, and functionality of NOV equipment.
• Accurately complete and submit field service reports, inspection records, and other required documentation in a timely manner.
• Communicate equipment failures, customer feedback, and field observations to the appropriate internal teams.
• Provide technical support while maintaining a professional and customer-focused approach.
• Adhere to all NOV HSE policies, procedures, and quality standards.

Responsibilities

• Diagnose and resolve mechanical, electrical, pneumatic, hydraulic, and software-related issues in the field.
• Assist with equipment commissioning, startup, and performance verification.
• Support other Field Service Technicians during complex installations and service projects.
• Demonstrate leadership by mentoring and assisting less experienced technicians when needed.
• Maintain service tools, equipment, and company vehicles in safe working condition.
• Participate in an on-call rotation and respond to customer service requests as required.
• Successfully pass a national background check and motor vehicle report.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Associate degree in a technical field or equivalent education preferred.
• Minimum of five (5) years of related field service or oil and gas industry experience preferred.
• Must be at least 21 years of age.
• Knowledge of oil and gas field equipment, including software and hardware systems.
• Pneumatic and hydraulic experience preferred.
• Electrical troubleshooting experience preferred.
• Strong verbal and written communication skills.
• Proven leadership skills with the ability to lead and support fellow technicians.
• Valid driver's license with an acceptable driving record required.
• Ability to travel extensively to customer locations as required.