Field Service Associate

Position Purpose:

The Service Associate is a developmental role designed to prepare employees for future opportunities within the field service organization. It supports commercial truck and trailer performance and customer satisfaction through field-based troubleshooting, service coordination, and customer support, ensuring reliability and compliance. The role also builds the skills needed to manage a regional customer base by developing product expertise, diagnostic capabilities, and the ability to deliver service-focused training with guidance from internal and field personnel.

Essential Functions:

• Perform field inspections, diagnostics, and troubleshooting to support commercial vehicle performance, reliability, and compliance.
• Coordinate maintenance and repair activities between customers, service providers, and internal teams.
• Serve as a customer liaison, ensuring effective communication and issue resolution across dealers and fleet accounts.
• Monitor and document service activity, performance trends, and regulatory compliance.
• Develop service competencies through training and achievement of defined performance objectives.
• Build knowledge of customer segments and product positioning across OEM, dealer, and fleet markets.
• Gain product and market expertise across trailer, truck, specialty products, brake and wheel end products, and aftermarket operations.
• Collaborate with cross-functional teams to support technical and business objectives.
• Participate in structured training across key business functions.
• Develop proficiency in systems and administrative processes, including, but not limited to, customer relationship management (CRM) tools, reporting, and company policies.
• Travel as required to support field service responsibilities and development activities.
• Other duties as assigned.

Education and Training:

• Active enrollment or completion of a bachelor’s degree in a related field and/or technical training or exposure to diesel mechanics or commercial vehicle systems is preferred.
• Training in field service operations, diagnostics, and customer interaction is preferred.

Minimum Qualifications:

• Customer service, field service, or other relevant forms of experience is preferred.
• Willingness to relocate and travel up to 75% of the time is required.
• Basic knowledge of commercial vehicles, mechanical systems, or fleet operations is required.
• Strong communication and interpersonal skills with a customer-focused approach is essential.
• Ability to troubleshoot and solve problems is crucial.
• Proficiency in Microsoft Office programs and willingness to learn CRM systems and other tools is necessary.
• Must possess a valid driver’s license and have the ability to operate a motor vehicle as an essential function of the role for business travel.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.