CA Manager

 Summary of Responsibility:

The CA Manager leads and develops a team responsible for managing the complete order fulfillment process for capital equipment sales. This role emphasizes a customer-first approach while ensuring the team adheres to best practices, company policies, and ethical standards. The manager monitors workloads, tracks performance metrics, and fosters collaboration across Sales, Vendors, Accounting, IT, and other departments to streamline operations and resolve issues efficiently. They oversee procurement and invoicing activities, apply accounting principles to daily functions, and mitigate risks related to contracts and deadlines. Additionally, the manager drives continuous improvement by maintaining process documentation and staying informed about industry trends to support strategic decision-making and uphold high customer satisfaction.

Responsibilities:

• Maintain a customer-first mindset in all daily activities to ensure a positive customer experience.

• Lead, mentor, and develop the Order Fulfillment team by providing guidance, training new members, and identifying continuing education opportunities for existing staff.

• Supervise the team to ensure adherence to established best practices, company policies, procedures, and business ethics codes, facilitating their consistent implementation.

• Monitor order volume and complexity to balance workload distribution effectively across the team.

• Track and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.

• Collaborate closely with Sales, Vendors, Accounting, IT, and other internal departments to ensure seamless communication, resolve order-related issues, and identify opportunities for process improvements.

• Oversee procurement activities, including managing vendor relationships, approving purchase orders, and ensuring compliance with legal and contractual requirements.

• Apply basic accounting knowledge, including Accounts Receivable (A/R), Accounts Payable (A/P), and General Ledger (G/L), to support daily operations and ensure accurate invoicing aligned with contract terms.

• Analyze risks related to deadlines, payment terms, and contract compliance, and implement mitigation strategies to minimize impact.

• Maintain and continuously improve documentation of order fulfillment processes and best practices to drive operational efficiency and consistency.

• Take ownership of escalated issues, working cross-functionally to resolve problems promptly and maintain high levels of customer satisfaction.

• Ensure adherence to all company policies, procedures, and business ethics codes.

• Stay informed about industry trends and the company’s product lines by attending relevant meetings, seminars, and training sessions.

Other Functions:

• Perform related duties as required

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications and competencies:

• Bachelor’s degree in Business Administration or a related field, or equivalent experience, required.

• Minimum of five years of management experience in a business-related field.

• Background in accounting, project management, and/or order fulfillment preferred.

• Advanced proficiency in Microsoft Office Suite required.

• Strong analytical and problem-solving skills, including the ability to apply mathematics to resolve business challenges.

• Ability to work independently, manage multiple priorities, and make sound decisions in a fast-paced environment.

• Excellent interpersonal skills with the ability to establish and maintain effective working relationships across teams, management, vendors, and customers.

• Strong written and verbal communication, listening, organizational, time management, and conflict resolution skills required.

• Awareness and understanding of contract policies.

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary.

• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance.

• 3+ Weeks’ Vacation to Start.

• 10 Company Paid Holidays.

• 401(k) retirement plan with company contribution.

• Tuition reimbursement.

• Employee appreciation events and perks.

• Employee Assistance Program.

Mental and physical requirements:

The physical demands and work environmental characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities and projects.

• Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs.

• Is frequently required to use hands to finger and reach with hands and arms.

• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

The Robert E. Morris Company is a division of Morris Group, Inc.  We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the New England states plus northern New Jersey and eastern New York, including the New York metropolitan area and Long Island. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

Morris Group, Inc. offers competitive salary, comprehensive benefits packages including a zero-premium option, and tuition reimbursement.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Job Requisition #: 1833C Windsor, CT