EHR Support Specialist

Description

POSITION TITLE: EHR Support Specialist

FLSA CLASSIFICATION: Non-Exempt

REPORTS TO:  Director of Information Technology 

POSITIONS SUPERVISED: None

POSITION OVERVIEW:  The Electronic Health Record Support Specialist assists with accurate, efficient, and compliant use of the agency electronic health record (EHR) system. The position maintains EHR information and documentation tools, monitors documentation workflows and quality, provides routine user support and training, and assists with system testing, reporting, and implementation activities.   

ESSENTIAL POSITION RESPONSIBILITIES:

Core Job Functions & Essential Tasks

· Enters, updates, and maintains information and other assigned data within the EHR.

· Builds and maintains electronic forms, templates, assessments, and documentation tools within the EHR.

· Updates forms and workflows to reflect regulatory, payer, agency, and operational changes; documents changes and tests functionality before deployment.

· Monitors documentation workflows for completeness, missing information, and required documentation.

Administrative & Operational Support

· Generates routine reports and import/export files to assist with data, quality, and compliance initiatives.

· Maintains EHR documentation manuals, training resources, records, and other system documentation.

· Supports user-account maintenance and password resets within assigned access and security protocols.

· Assists with maintaining accurate information and documentation practices consistent with agency policy, payer requirements, CARF standards, HIPAA, 42 CFR Part 2, and applicable regulations.

Requests, Service & Responsiveness

· Serves as the first point of contact for EHR questions and assists users with navigating system issues.

· Troubleshoots basic EHR issues and appropriately escalates technical, privacy, or security concerns.

· Provides introductory EHR training as well as training on workflows and documentation standards.

· Develops quick-reference guides, job aids, and training materials for users of varying computer proficiency.

Projects & Special Assignments

· Assists with testing new EHR functionality, forms, templates, and workflows before implementation.

· Participates in EHR implementation projects and supports deployment of new features and processes.

· Collaborates with departments to improve documentation efficiency and reinforce agency standards.

Departmental & Organizational Support

· Notifies staff of documentation deficiencies and supports timely follow-up and correction processes.

· Attends meetings related to EHR use, data and documentation, workflows, and system implementation.

· Supports MHA’s mission through accurate records, responsive service, confidentiality, collaboration, and continuous improvement. Complies with HIPAA, 42 CFR Part 2, payer, and regulatory requirements. 

· Completes other duties and special assignments as requested by the EHR Administrator.

ORGANIZATION STANDARDS:

Professionalism and Communication

Demonstrates clear, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution-oriented dialogue. Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in challenging situations.

Time & Priority Management

Effectively manages workload by prioritizing tasks, planning proactively, and addressing challenges to meet deadlines and responsibilities. Maintains a solution-focused approach and professional composure while balancing competing priorities.

Reliability & Accountability & Ownership

Demonstrates dependability by consistently meeting commitments, deadlines, and responsibilities while taking ownership of work and outcomes. Acts with integrity, follows through on obligations, and addresses mistakes proactively to support a culture of accountability and trust.

Adaptability and Change Agility

Demonstrates adaptability by embracing new processes, priorities, and organizational changes with resilience and a willingness to learn. Adjusts work approaches as needed and supports others through change with a constructive, solution-focused mindset.

Organizational Alignment and Mission Focus

Demonstrates behaviors aligned with the organization’s mission, values, and professional standards while supporting goals and initiatives through actions and attitude. Consistently follows policies and ethical guidelines, maintains confidentiality, and contributes to a culture of professionalism, respect, and service.

Requirements

 POSITION REQUIREMENTS:

· High school diploma/GED required; relevant associate degree preferred. 

· One year of administrative, healthcare, or customer-service experience preferred. 

· EHR experience preferred; Netsmart MyEvolv or behavioral health EHR experience strongly preferred. 

· Basic EHR knowledge to develop electronic forms, templates, tools, and workflow configurations. 

· Strong attention to detail, accuracy, organization, problem solving, communication, time management. 

· Microsoft Office proficiency with the ability to manage competing priorities and deadlines.

Driver Level: Level 3 – Occasional driving for meetings, training, or non-routine sites. License not required, reliable transportation required, legal use of transportation when driving for work purposes.

Position Flexibility: Onsite (No Remote Work): This is an onsite position with no regular remote work option. If role allows, limited flexibility for remote work may be granted in the event of office closures due to inclement weather; otherwise, remote work is not available.

PHYSICAL REQUIREMENTS:

· Prolonged sitting, viewing a computer monitor, keyboarding, and use of standard office equipment.

· Occasional standing, walking, bending, lifting or carrying office up to twenty-five (25) pounds.

· Reliable transportation and occasional travel to meetings, training, or non-routine sites as required.

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.