CMS Billing Administrator I

Summary:

Distribute monthly billings to customers on a timely basis. Enter adjustments, complete account updates, receive incoming calls, and perform data entry for new and existing customers. 

Duties and Responsibilities:

• Research payments received from customers for customer account and invoice number 

• Assist dealers/customer over the phone with incoming calls. 

• Process credit card and ACH transactions. 

• Perform data entry functions including bill coding, account information changes, new account set-up, adjustments and cancellations.

• Assist with dealer’s questions regarding outside service provider invoices to customer billing to ensure accurate billing. 

• Professional interaction with customers and other departments to research and resolve customer issues. 

• Research and correct exceptions on billing integrity reports. 

• Maintain accurate customer files. 

• Assist with monthly close process. 

• Special projects and other duties as assigned. 

Supervisory Responsibilities:

• None required. 

Knowledge, Skills, and Abilities:

Knowledge: 

• Knowledge of billing services. 

• Must be PC literate with knowledge of and experience in using Microsoft Office applications (Word, Excel, Outlook, and/or Access) and have the ability to learn other software functions. 

Skills: 

• Must have good oral and written communication skills. 

• Must have good interpersonal, customer service, and teamwork skills. 

• Must be very organized and detail oriented. 

• Frequent need for creativity and problem analysis. 

• Typing of about 40 wpm and 10-key experience. 

Abilities:

• Ability to prioritize. 

• Ability to read and comprehend simple instructions, short correspondence, and memos. 

• Ability to write simple correspondence. 

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. 

• Ability to deal with standardized situations with only occasional or no variables. 

• Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation. 

• Ability to concentrate on a task over a period of time without being distracted. 

• Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations. 

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. 

• The employee must regularly lift and/or move up to 10 pounds to 25 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. 

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment:

• Hybrid position-with occasional need for rep to work in the office. 

Minimum Qualifications:

• High school diploma or General Education Degree (GED), and one year data entry, cash application, billing and/or customer service experience.