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We are looking for a talented Service Administrator for our Distribution business in West Chester, OH.
Must be flexible and available to work either of the following shifts based on business needs: 7:00 AM to 3:30 PM or 9:00 AM to 5:30 PM, Monday through Friday.
- Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
- Responsible for ensuring the facility is properly secured and locked at the conclusion of the 9AM - 5:30PM Shift.
- Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
- Review/create work orders to ensure accuracy for invoicing and warranty.
- Other administrative task on a need-by-need basis.
Responsibilities
To be successful in this role you will need the following:
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Prior experience in service & repair, or warranty-related field preferred.
- Excellent computer skills using multiple software platforms.
- Ability to thrive in a fast-paced environment with multiple priorities.
- Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
- Experience in estimate building and communicating value in add on services is a plus.
- High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Compensation and Benefits Base:
Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Qualifications
Ability to lock up and close facility.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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