DTOH Specialist I/II

Job DetailsJob Location: Corporate HeadQuarters - Wauwatosa, WI 53213Position Type: Full TimeSalary Range: $19.00Position Summary InCheck is seeking a Drug Testing & Occupational Health (DTOH) Specialist I/II to join our DTOH team. This position coordinates occupational health services, communicates with candidates, clinics, and clients, and helps ensure accurate and timely completion of service requests. A significant part of this role involves actively participating on the DTOH call line and managing a high volume of incoming and outgoing calls throughout the day. The position may be filled at the Specialist I or Specialist II level based on the selected candidate's experience. What You'll Do Communicate with clinics, candidates, and clients through the DTOH call line, handling both inbound and outbound calls throughout the day. Schedule and coordinate occupational health tests using InCheck technology and available resources. Manage assigned service requests through completion and ensure timely follow-up. Maintain detailed, accurate, and audit-ready documentation. Apply client-specific guidelines across assigned service areas. Respond to client and vendor inquiries to support quality and timely completion of reports. Resolve client and vendor issues and escalate or independently manage more complex situations as appropriate. Prepare detailed reports and assist with non-routine scenarios. Follow department Standard Operating Procedures (SOPs) and tutorials. Support department documentation and other duties as assigned. Specialist II Level Candidates selected at the Specialist II level are expected to demonstrate greater proficiency and independence, including: Proficiency across multiple service areas beyond the foundational level. Independent handling of complex, escalated, or cross-functional cases. Strong judgment and confidence across service lines. Ability to serve as a subject matter resource for team members. Ability to balance higher-volume and more complex workloads. QualificationsWhat We're Looking For High school diploma and 2–3 years of related experience and/or training, or an equivalent combination of education and experience. Experience in a customer service-focused environment such as occupational health, employment screening, staffing, healthcare, or other professional services preferred. Experience with data entry preferred. Typing speed of 45+ WPM. Strong phone, written, and verbal communication skills. Strong organizational skills with the ability to manage multiple detailed tasks and prioritize workload. Excellent attention to detail and documentation practices. Ability to provide professional customer service and build relationships with candidates, clients, and vendors. Comfortable working in a high-volume environment with frequent phone and computer use. Ability to protect sensitive applicant and client information and maintain confidentiality. Compensation Starting pay is $19.00 per hour. Final compensation may vary based on relevant experience and the level at which the candidate is hired.