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Job Summary:The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations. Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.
Primary Duties and Responsibilities:
Emergency and Non-Emergency Dispatch
Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers
Communications Monitoring
Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms
Security Systems Monitoring and Emergency Response
Monitor complex system of alarms, computerized access control, and CCTV Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete
Public Safety Support
May perform Public Safety Officer duties when assigned
Performs other related duties as required
Minimum Required Qualifications:
Experience - Two (2) years of customer service/telecommunications, military, law enforcement or security experience
Preferred Qualifications:
Education - A high school diploma or equivalent. Additional training beyond high school
Certification - APCO, IAHSS or related certification
Physical Requirements:
Medium Max 25 lbs.: Up to 25 lbs., 0-33% of the work day (occasionally); lifting 25 lbs. max; carrying of objects up to 25 lbs.; occasional to frequent standing and walking; occasional sitting; close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and work tasks.
Environmental Factors:
Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, and travel may be required. Use of personal protective equipment, including respirators. Environmental conditions may vary depending on assigned work area and work tasks.
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
Scheduled Weekly Hours:
40FTE:
1Expanded Work Shift:
On Call:
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