Customer Account Manager

Responsibilities:

• Primary point of contact for assigned list of customers
• Demonstrate the ability to remain composed and decisive in a fast paced environment
• Ability to work as a member of a team.
• Maintain strong, open communication with co-workers, supervisor and manager.
• Is mindful of and adheres to procedures, policies and regulations.
• Functional knowledge of SAP and Microsoft Office applications.
• Highly productive and able to assess and execute next steps with minimal guidance or supervision.
• Predisposed to continuous learning. Absorbs and retains new information quickly.
• Embodies bias for action and proactively manages workload.
• Prioritize tasks and changes direction or adjusts approach in response to a rapidly changing environment.
• Responsible for the creation of orders in SAP. Entering specific customer requirements that can vary from both customer to customer and specific PO’s.
• Review all documentation related to customer orders to ensure all information is both complete and accurate, including: customer names, addresses, part numbers, and other specifications.
• Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
• Coordinates with operations and other business functions to ensure customer requirements are met.
• Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services, as well as identify patterns and maintain quality.
• May promote products/services to ensure business targets are met.
• Coordinates with sales reps to identify inside sales opportunities.
• May provide after-sales support for client contracts to ensure customers satisfactions are met.
• Performs duties related to overall customer service.
• Maintains knowledge of Simmonds organization and products to provide the appropriate information and support to customers.
• As needed, may need to work beyond schedule to complete work with customer.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
• Customer service experience
• Able to correspond electronically using MS Word, Excel and Outlook

Preferred Qualifications:

• SAP or other ERP Experience.
• Aerospace experience preferred
• Business-to-business Customer Service experience.
• Able to communicate professionally and effectively, both in writing and verbally in the English language.

Compensation & Benefits:

We believe great work deserves great support. Our total rewards package is designed to take care of your health, your future, and your everyday life:

• Health & Wellness: Medical, dental, and vision coverage, plus HSA/FSA options, an onsite cafeteria and fitness center.
• Financial Security: Build your future with competitive pay, an annual bonus opportunity, a 401(k) plan with up to 4% company match with an additional annual employer contribution starting at 3% toward you retirement, and company-paid life and disability insurance.
• Time to Recharge: Enjoy four (4) weeks of vacation, five (5) additional days of paid time off during our annual holiday shutdown. We also offer paid sick leave, maternity and paternity leave, giving you time to rest, recharge and focus on the time you need.
• Grow Your Career: Generous tuition reimbursement up to $20,000 annually combined with ongoing professional development opportunities to keep learning and moving forward
• Extras That Make Life Easier: Supplemental insurance options, Employee Assistance Program (EAP), legal services, identity theft protection, discounted auto/home insurance, and pet insurance