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This position supervises or deals Table Games on an assigned shift, placing special emphasis on guest service, and security of Harrah’s Resort Southern California’s assets. This position also creates an entertainment environment for all guests providing courteous, friendly and prompt service.
Responsibilities
• Positive attitude and interactions with guests and teammates.
• Supervision of Table Games on an assigned shift and pit.
• Able to deal all or most of the table game variations.
• Displays a working knowledge of all table games procedures, house rules, jackpot payment procedures, and card counting methods.
• Ensures uninterrupted table game play by monitoring check racks and game equipment.
• Makes quick mathematical computations when determining winners and losers for the accurate collection and paying of bets.
• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Assistant Manager Casino Games or Table Games Manager.
• Ensures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and teammates and 3) making Comp decisions 4) resolving guest issues using approved resources.
• Interacts positively with support departments to facilitate casino, hotel, food and beverage services as needed.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to the Table Games Manager.
• Supports Table Games dealers, responding quickly to calls for approvals, guest service, or dealing error resolution.
• Coaches and instructs assigned personnel in the proper performance of their duties.
• Provides for safety and security.
• Displays working knowledge of table games software and can make accurate computer entries.
• Complies with Title 31 and AML requirements.
• Remains knowledgeable of current property promotions.
• Monitors legal compliance with federal, state, and gaming laws.
Qualifications
• Three years casino experience encouraged, preferably in Table Games.
• At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.
• Must meet Harrah’s Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection.
• Knowledge of casino policies, procedures and regulations pertinent to Pit operations is preferred.
• Must possess excellent customer relations, leadership and communication skills.
• Must be able to read, write, speak and understand English.
• Must be willing to work any day of the week and any shift, including holidays.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
ADDITIONAL REQUIREMENTS
• Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.
• Must be able to lift up to 40 pounds.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on feet for long periods of time.
• Must be able to respond calmly and handle many guests demands in a fast-paced environment. Responds to visual and aural cues.
• Must be able to memorize game rules and procedures.
• Must be able to perform mathematical computations when determining winners and losers and collecting and paying out bets quickly and accurately.
• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money.
• Must have excellent vision (including peripheral) to protect the games.
• Must be able to read, verify and sign appropriate documents relating to the game in a small area.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
Pay: $31.00 an hour
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