Lead Security Officer Dual Rate Supervisor- Full time, Security (Harrah's SoCal)

This position protects company assets and the welfare of guests and employees of Harrah’s Resort.  Assists the supervisor in their duties as assigned, in a Dual Rate capacity.

Responsibilities

•    Responsible for the safety and well being of guests and fellow employees.  
•    Investigates various incidents that concern the welfare of the hotel/casino.  
•    Complies with Everyone Greets Everyone “EGE” and Family-Style Service standards.
•    Reviews and approves all documents as needed.  
•    Assist the Shift Supervisor in the supervision and direction of public safety officers in performing their duties and procedures of the company.  
•    Assist the supervisor in preparation of schedules and daily paperwork.  
•    Develops a strong working relationship with the Sheriff and Fire Departments.  
•    Provide supervision and leadership in the supervisor absence.  
•    Performs all duties of a security officer when necessary.  
•    Conduct good public relations with all guests and company employees.  
•    Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
•    Identifies training requirements and evaluates existing programs in order to develop or modify programs to ensure that department non-exempt employees receive adequate training to uniformly and consistently comply with all systems, policies, and procedures.
•    Conducts training for new hire security officers and on-going training for security officers. 
•    Develops curriculum, schedules employees, and conducts on-going training to ensure effective coordination and facilitation of all training sessions.
•    Develops, maintains, and updates training manuals, department manuals (including security P&P’s), Emergency Action Plan, and training standards.
•    Ensures staff has knowledge of safety and emergency procedures.
•    Facilitates Buzz Session and make assignments at the beginning of shift. 
•    Makes the appropriate notifications to the required person (i.e., Security Manager or Director), Department (i.e., HR) or entity (i.e., Tribal Gaming).
•    Other assigned duties as required.
 

Qualifications

•    Must possess skills in investigation, as well as knowledge of gaming regulations and company internal controls. 
•    Previous Security experience is preferred.  
•    Excellent written and oral communication skills are required.  
•    Must have excellent supervisory and interpersonal skills.  
•    Must possess excellent customer and employee relations skills.  
•    Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.  
•    Must be able to get along with co-workers and work as a team.  
•    Must present a well-groomed appearance.
•    Must have valid California Driver’s License with no DUI’s or Suspensions within the last three years.
 

ADDITIONAL REQUIREMENTS

•    Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.  
•    Must be able to physically restrain adults more than 200 pounds.  
•    Must be able to respond calmly in crisis and stressful situations.  
•    Must be able to work independently.  
•    Must be able to stoop, bend, jump, twist, crouch, grip, and carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.  
•    Must be able to lift and carry up to 60 pounds.  
•    Must be able to push or pull up to 150 pounds.  
•    Must be able to make rational decisions when handling guest and employee issues. 
•    Must be able to see and remember the specific details of incidents and persons.  
•    Must be able to give court testimony when necessary and write detailed reports.  
•    Responds to visual and aural cues.  
•    Must be able to read, write, speak, and understand English.  
•    Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.  
 

Pay: $24.50 an hour