HR Officer

1. Job Summary:

The HR Officer supports the day-to-day operations of the Human Resources Department across Telecel Group and its entities. The role is responsible for ensuring efficient HR administration, maintaining accurate employee records, supporting recruitment and onboarding activities, coordinating performance and training processes, and ensuring compliance with Company policies and employment regulations.

    2. Key Responsibilities:

• Support end-to-end recruitment activities, including job postings, interview scheduling, candidate communication, and onboarding.
• Prepare employment contracts, probation letters, confirmation letters, amendments, and other HR documentation.
• Maintain and update employee records and HRIS/BambooHR data, ensuring accuracy and confidentiality.
• Coordinate onboarding and offboarding processes, including documentation, inductions, and exit procedures.
• Monitor probation periods and coordinate probation evaluations.
• Assist in performance management processes, including KPI tracking and evaluation administration.
• Coordinate employee training, development activities, and training records.
• Support leave administration, attendance monitoring, and the preparation of HR reports and dashboards.
• Ensure compliance with HR policies, employment legislation, and internal procedures.
• Prepare HR reports, dashboards, and workforce metrics to support management reporting.
• Support employee engagement initiatives and internal communications.
• Provide general administrative support to the HR Department.
• Perform other HR-related duties as assigned.
• Support the implementation of HR initiatives and projects.

    3. Required Qualifications:

Education:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience:

• 2–4 years of experience in Human Resources.
• Experience in recruitment, HR administration, and employee lifecycle management.
• Experience using HRIS platforms.

Technical Competencies:

• HR Administration
• Recruitment & Selection
• Employee Lifecycle Management
• Employee Records Management
• HRIS (BambooHR)
• Performance Management Support
• Onboarding & Offboarding
• Employment Documentation
• Advanced Microsoft Excel
• HR Reporting & Dashboards
• AI & Digital Tools

Languages:

• Fluency in English and Arabic required; French is a plus.

   4. Behavioral Competencies

• Strong organizational skills
• Attention to detail
• Excellent communication and interpersonal skills
• Confidentiality and professionalism
• Time management and prioritization
• Problem-solving ability
• Teamwork and collaboration
• Proactive and service-oriented approach
• Ability to work under pressure and meet deadlines

    5. Key Performance Indicators (KPIs)

• Recruitment activities completed within established timelines.
• Employee queries responded to within agreed service levels.
• Employee records maintained accurately in HRIS.
• Employment documentation issued accurately and on time.
• Probation reviews completed within required deadlines.
• Onboarding and offboarding processes completed efficiently.
• Compliance with HR policies and documentation standards.
• Training records maintained and updated.
• High level of confidentiality and data accuracy maintained.
• HR reports and dashboards prepared accurately and submitted within agreed timelines.