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Job Posting Title: VPP Jr. Field Project Engineer (Houston)
Job Description: Virtual Power Plant – VPP Jr. Field Project Engineer (Houston)Â
Position Summary:
The VPP Jr. Field Project Engineer is the technical field account representative and
device troubleshooting expert for the sonnen family of products. While working
primarily in the field, our VPP Jr. Field Project Engineer must have a deep understanding
of the sonnen product, its application in the field, and how to resolve problems with
hardware and software related errors. In addition, the VPP Jr. Field Project Engineer will
perform project and partner management tasks as well as support functions on VPP
sites assigned. Under the direction of their direct supervisor, the VPP Jr. Field Project
Engineer will be responsible for implementing strategies and resolutions related to field
technical services and accounts. This is a travel required position within the Texas and
with up to 75% of daily time in the field and traveling. On site, the VPP Jr. Field Project
Engineer will assist with technical training, system design implementation, system
installations, error troubleshooting, and emphasis on case resolutions.
Key Responsibilities:
• Travel to visit partners throughout Texas with light duties throughout the rest of
the Eastern United States
• Support internal team with technical training, installation and design support, and
system troubleshooting
• Resolve technical cases assigned by the engineer’s direct supervisor, using all
available tools to solve problems and maintain high customer satisfaction
• Answer incoming phone calls, messages and emails from our partners, support
the inside operational staff, guiding them to resolve issues, and providing general
support
• Project related management duties on assigned sites
• Maintain key documentation as it relates to projects and ongoing activities
• Maintain relationships with our Sales Engineering team to ensure growing
product expertise and escalation support as required
• Utilize Salesforce and other designated tools to document relevant call activity to
ensure proper data capture, issue tracking, and customer-specific activities
• Other duties as necessary to ensure high quality, proactive, customer focused
service
Qualifications:
• 2+ years of technical product experience within solar, batteries, electronics, or
technology industries
• 2+ years of experience in residential / commercial construction industries,
emphasis on project management and partner support
• Strong oral and written skills and interpersonal communication skills
• Must have direct, hands-on experience working with power electronics and/or
electrical installations
• Proven track record in team management and time bound, high-quality
production projects
• "Problem Solver" mentality. Someone who loves to understand and resolve
difficult problems
• Highly organized with the ability to clearly convey thoughts, schedules, generate
reports, and update the team as required
• Ability to understand complicated technical information and communicate such
information to non-experts
• Enthusiasm, creativity, and a desire to learn
• Intelligent, accountable, and self-assured mentality with a strong work ethic.
Preferred Qualifications:
• Bachelor's degree in business or technical related field
• Strong interests in technology, renewable energy, and/or energy storage
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