Housing Resource Analyst Specialist

About Community Housing Network

Community Housing Network (CHN) is a nonprofit organization committed to providing homes for people in need through proven strategies of homeless prevention, housing assistance, affordable housing development, community education, advocacy, and referrals. Since 2001, CHN has served as the leading housing resource nonprofit organization in southeast Michigan and serves thousands of families and individuals annually who are facing homelessness, people with disabilities, low-income households, and other vulnerable Michigan residents. 

Community Housing Network is Opening Doors and Transforming Lives through a work environment dedicated to empowering a work/life balance success through our Core Values: Inclusion, Integrity, Innovation and Passion. 

CHN is committed to cultivating and preserving a culture of inclusion and connectedness which includes:

• Creating a more diverse, equitable, and inclusive workplace to provide better services for participants and staff. 
• Utilizing a trauma informed approach to build rapport with vulnerable populations. 
• Making educational resources available related to diversity, equity, and inclusion, all the while providing a platform for conversation.

Community Housing Network provides excellent employment opportunities with competitive salaries and a comprehensive benefits package. All full-time employees enjoy a rich package of benefits including:

• Health Insurance
• Dental
• Vision
• Health Care and Dependent Care Flexible Spending Accounts
• 401k
• Life Insurance
• Long Term Disability Insurance (Full-Time Salary staff)
• Voluntary Products: Aflac, Short Term Disability Insurance, Life Insurance
• Generous Vacation and Medical Leave Time

Community Housing Network is an equal-opportunity employer recognized by the Detroit Free Press as a Top 100 Workplace and honored as a Crain’s Cool Place to Work. 

Housing Resource Analyst Specialist

Department: Community Programs

Reports to: Housing Resource Coordinator Supervisor

Employment Status Classification: Full-Time Salary, Exempt 

Salary: $41,600 per year

Job Description Summary:

Housing Resource Administrative Specialist will work closely with the Community Programs Housing Resource management team to ensure the department is complying with Michigan State Housing Development Authority (MSHDA) and Housing Urban Development (HUD) program guidance, as well as internal workflows, processes, and procedures. This includes auditing participant files and applications, updating workflows, gathering data for outcomes, and monitoring program delivery. This position will also assist in other department processes, as needed.

Essential Functions: 

• Complete monthly compliance audit of participant files and applications.
• Verify audited files have been appropriately corrected.
• Ensure internal workflows are up-to-date and accurate based on MSHDA, HUD, and local CoC guidance.
• Assist in keeping internal data up-to-date and accurate.
• Prepare outcome reports, spreadsheets, and tracking materials as needed.
• Serve as the first point of contact for all workshop inquires.
• Attend workshops and group classes to ensure all required paperwork is gathered and completed accurately for participant files. This will include evening and weekend hours. In the field work for workshops, applications, and community events.
• Participate in community-based activities when appropriate, representing Community Housing Network at community forums, workgroups, and events as requested. Some activities may include evening and weekend hours.
• Continue to refine skills and stay abreast related to best practices and program changes through additional training and community events as requested.

Qualifications and Skills:

• Lived experience; or bachelor’s degree in social work or human services related field; or two years of human service-related experience and/or training, or equivalent combination of education and services. 
• Capacity to work unsupervised, demonstrating self-motivation, reliability and efficiency while organizing and prioritizing a diversified workload.
• Conduct self in professional behavior while handling confidential information documents. 
• Following program guidelines and program parameters, while demonstrating flexibility to adapt to changes and deadlines.
• Possess proficient computer skills with Microsoft Office Products and be well organized, proactive, and self-directed. Must also be attentive to details and multitask in a fast-paced environment. 
• Working knowledge of the Coordinated Entry System (CES) and Homeless Management Information System (HMIS) is essential.
• Strong communication skills, both verbal and written, with experience interacting effectively with vulnerable populations (i.e., people experiencing homelessness, domestic violence, at-risk of homelessness, and those who have a mental or physical health disability).
• Valid driver’s license and personal automobile coverage limits minimum: Bodily Injury $100,000 each person, $300,000 each occurrence Property Damage $100,000 each occurrence.
• Demonstrate the CHN Core Values of Inclusion, Integrity, Innovation and Passion in all interactions. 

Agency Expectations:

• Commitment to confidentiality, integrity, and adherence to organizational values.
• Adhere to agency policies and procedures.
• Demonstrate exceptional communication and organizational skills.
• Maintain a positive and respectful attitude.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Consistently report to work on time and prepared to perform duties of position.
• Proactively and effectively communicate the knowledge gained from education/trainings/conferences to others in the organization through the use of presentations, emails, and conversations.
• Execute all duties within the framework of Housing First and trauma-informed care principles.
• Prioritize cultural understanding, respect, resilience, adaptability, conflict resolution, and resourcefulness.
• Upholds organizations core values of integrity, inclusion, innovation, passion and vision within our organization and the people we serve.
• Have a strong work ethic that equally prioritizes the needs of participants and the needs of the organization.
• Display effective leadership skills to gain and maintain credibility, trust, and respect of all employees.

Travel:

Some travel required within the community to serve individuals to meet them where they are at, community partner locations, shelters, off-site meetings, trainings, or organizational events that would require the use of your personal automobile. 

CHN reserves the right to require a motor vehicle record check with any employee where driving is an essential function of this position. 

Work Environment and Physical Demands:

This position includes community-based work, in-office work and remote work (from home office).

While performing the functions of this job, the position is both sedentary and at times requires the ability to be active including standing, walking in the outside elements, in and out of vehicle bending, lifting and/or arranging files and office products and supplies and may require employee to periodically stand on a short step stool to access files.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.