Program Manager - Revenue Cycle - Patient Access

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com. 

The Corporate Revenue Cycle Department is seeking a dynamic and talented Program Manager - Revenue Cycle - Patient Access.

As a Revenue Cycle Program Manager, you’ll be responsible for assessing current revenue cycle processes and workflows; identifying areas for efficiency and effectiveness enhancements, collaborating with teams (e.g., registration, billing, charging, coding, collections, and denials management) to streamline processes, reduce and recover denials, and optimize cash flow; and analyzing and monitoring revenue cycle metrics to identify trends, variances, and opportunities for improvement.

Revenue Cycle Program Managers are experts in the subject matter and possess a comprehensive understanding of Revenue Cycle operations. Program Managers operate independently to analyzes accounts receivable and ensure maximization of net revenue realization, stable cash collections, avoidance of denials and measured reduction to bad debt. Program Managers act as liaisons between central billing offices, facilities, and other stakeholders.

The Patient Access Program Manager serves as a leader and subject matter expert for patient access operations, optimizing front-end revenue cycle performance and outcomes; combines analytical skills with leadership to enhance efficiency and the patient experience; oversees projects, implements best practices, educates users on processes and vendor products; and recommends actionable improvements to eliminate registration errors. Patient Access Program Manager also acts as a liaison to the Central Business Offices and facilities to support continuous process improvement and compliant revenue maximization.

Key responsibilities include: 

• Monitors and analyzes Patient Access processes and KPI performance, and works with the facilities for continued improvement using action plans, training, and site visits as necessary.
• Functions as a subject matter expert for patient access systems and technology, leads and participates in new technology implementation projects; and leads testing and implementations efforts for new system features in an operational capacity, both virtual and onsite, ensuring seamless integration with existing workflows.
• Develops and implements quality assurance measures to improve service levels, minimize errors, and ensure consistency across patient access teams.
• Assists in development of policies and procedures.
• Documents and designs all operational needs with patient access systems using UHS policy and regulatory requirements.
• Provide guidance, coaching, and mentorship to junior team members.
• Performs all other duties as assigned/required.

Position Requirements:

• Bachelor's degree in business, finance, healthcare administration, health information management, or similar.
• A Revenue Cycle Program Manager should have a minimum of 8-10 years of relevant experience.
• A Program Manager should have demonstrated experience working in a patient accounting system, coordinating diverse stakeholders, improving Revenue Cycle operations, and utilizing pattern analytics and industry best practices to enhance systems and operations.
• A highly qualified candidate will have experience managing admitting and patient access operations in an acute care setting, specifically an inpatient hospital and a relevant certification (e.g., CHAM, CRCR).
  Significant Revenue Cycle experience (i.e., 5+ years in addition to the minimum) might be accepted in lieu of certain college education requirements.
• A qualified candidate should have strong professional written and verbal communication skills, proficiencies in Microsoft Office tools (e.g., Word, Excel, etc.), and the ability to meet deadlines and multitask.

Travel Requirements: Up to 15% domestic travel dependent on business need.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

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