Student Experience Manager

Department: Student Services 

Reports to: Director of Student Services 

Location: On Campus (No Housing Provided) 

Employment Type: Full-Time

About the Role

The Student Experience Manager is at the heart of campus life. This is a role for someone who genuinely loves working with people someone warm, energetic, and passionate about making a real difference in students' lives. You'll be the go-to person for our Academic Year students, supporting their wellbeing, resolving challenges, and ensuring their time with us is everything they hoped it would be and more.

This is not a desk job. You'll be out on campus, connecting with students one-on-one, building trusted relationships, and making sure no student feels lost or unsupported.

Key Responsibilities

Student Welfare and Cases

• Act as the primary point of contact for student welfare concerns, managing individual cases with care, confidentiality, and a solutions-focused mindset.

• Conduct regular one-to-one meetings with Academic Year students to proactively identify and address personal, academic, or social challenges.

• Monitor student wellbeing and escalate cases appropriately when additional support is needed.

• Maintain accurate and up-to-date case records in line with school policies and data protection guidelines.

Student Experience

• Champion the student experience across all touchpoints of campus life — from arrival to departure.

• Gather and act on student feedback to continuously improve programs, services, and support structures.

• Design and implement initiatives that enhance student satisfaction, inclusion, and a sense of belonging on campus.

• Set clear, measurable goals for the Student Services department and track progress regularly.

•  

Academic Year Student Support

• Build strong, ongoing relationships with Academic Year students, serving as their trusted advisor and advocate throughout their time on campus.

• Support students in navigating campus life, social integration, and any cultural or personal transitions they may face.

• Organize and participate in student-facing events and activities that foster community and connection.

•  

Cross-Departmental Collaboration

• Work closely with Academic, Residential and Activities teams to ensure a joined-up approach to student support.

• Act as the student voice in internal meetings, bringing insights and feedback to cross-functional discussions.

• Partner with other departments to co-create solutions that improve the overall student journey.

• Contribute to campus-wide initiatives with student satisfaction always at the forefront.

What We're Looking For

Experience & Skills

• Previous experience in student services, welfare, youth work, education, or a related field.

• Proven ability to manage casework sensitively and effectively.

• Strong interpersonal skills with a natural ability to connect with diverse groups of young people.

• Experience setting and tracking departmental goals or improvement plans.

• Excellent organizational skills with the ability to manage multiple cases and priorities simultaneously.

• Proficiency in keeping clear, accurate records and reports.

•  

Personal Qualities

• Outgoing, approachable, and genuinely fun to be around, you make students feel at ease instantly.

• Empathetic and emotionally intelligent, with a real commitment to student welfare.

• A natural collaborator who builds strong relationships across teams and departments.

• Proactive and improvement-driven, always looking for ways to do things better.

• Calm under pressure with a positive, can-do attitude.

• Passionate about education and the transformative power of studying abroad

What We Offer

• A dynamic, multicultural campus environment.

• The opportunity to make a genuine, lasting impact on students' lives.

• A collaborative and supportive team culture.

• Professional development opportunities and the chance to grow within EF Language.