Senior Leadership Technical Program Manager, Customer Experience, Global Infrastructure

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 10 years of experience in program management.
  
• 7 years of experience in leadership roles with/without direct reports.
• Experience working with infrastructure management.
• Experience leading programs across multiple organizations.

Preferred qualifications:

• Bachelor's or Master's degree in a technical discipline, or equivalent practical experience in an IT-related field.
• MBA or Management Consultant experience.
• 10 years of experience managing cross-functional/team projects.
• Experience in leadership roles, managing with or without direct reports.
• Demonstrated ability to manage project prioritization, define technical requirements, and deliver clear stakeholder communications and executive reporting.

About the job:

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

Using your extensive technical and leadership expertise, you manage various Engineering-specific programs and teams.

The Google Global Infrastructure (GGI) Customer Experience Office (CXO) focuses on delivering what matters to customers by prioritizing business outcomes, driving accountability, and influencing processes, products, and overall experience improvements.

As a leader within the CXO team, you will bridge the gap between high-level business strategy and technical execution. You will be responsible for building and mentoring a team, advocating for the strategic and technical needs of customers, and driving cross-functional governance across GGI to deliver scalable, reliable infrastructure solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:

• Lead, mentor, and develop a high-performing CXO team focused on delivering maximum value and aligning execution with customer priorities.
• Act as a strategic advocate for customers' technical and business needs driving cost reductions, performance improvements, and engaging advantages while serving as the primary escalation partner within Google Global Infrastructure (GGI).
• Lead and influence cross-functional programs across GGI teams to optimize the Google business experience, manage deliverables, and align stakeholder expectations across all levels.
• Drive the execution of infrastructure deployments to meet Google’s demand, establishing reliable cadences for program reviews, resource stewardship, and executive communication.