Spa Manager

Now Hiring Spa Manager! 
Hand & Stone Massage and Facial Spa | Stamford, CT

Earn $55,000 - $71,000 per year + Performance Bonuses

·       Health, vision and dental benefits

·       Performance-based bonus opportunities

·       Competitive salary

·       Employee discounts on spa services and retail products

·       Transportation assistance

·       Career growth and advancement opportunities

·       Paid training and professional development

·       Tuition assistance

·       Wellness resources and support programs

Hand & Stone Massage and Facial Spa is seeking a driven, customer-focused Spa Manager to lead our Stamford location. This leadership role is ideal for an experienced manager who thrives in a fast-paced environment, enjoys coaching teams, driving sales performance, and creating outstanding client experiences.

As Spa Manager, you will oversee daily operations, lead and develop a team of wellness professionals, and drive membership growth, revenue performance, and client satisfaction.

·       Lead and coach the front desk team to achieve membership enrollment goals

·       Promote our Lifestyle Membership Program through exceptional client consultations

·       Increase revenue through service enhancements, retail sales, promotions, and community outreach initiatives

·       Monitor trends and implement strategies to maximize sales performance

·       Ensure smooth day-to-day operations and staffing coverage

·       Maintain compliance with company policies, service standards, and cleanliness expectations

·       Track KPIs including membership growth, revenue, retention, retail sales, and guest satisfaction

·       Resolve operational challenges proactively and efficiently

·       Create a welcoming environment that exceeds client expectations

·       Handle client concerns professionally and effectively

·       Build long-term client relationships that drive retention and referrals

·       Ensure every guest receives outstanding service from check-in to check-out

·       2+ years of management experience in a spa, salon, wellness, fitness, hospitality, retail, or service-based business

·       Proven success leading teams and achieving sales, membership, or business growth goals

·       Strong leadership, coaching, communication, and conflict-resolution skills

·       Excellent organizational and time-management abilities

·       Proficiency with scheduling, reporting, and operational management

·       Availability to work a flexible schedule, including evenings and one weekend day

·       Experience managing membership-based businesses

·       Background in wellness, beauty, spa, fitness, or hospitality environments

·       Experience with retail sales and customer retention programs

In this role, success means:

·       Consistently achieving membership and revenue goals

·       Building a highly engaged, high-performing team

·       Delivering exceptional client satisfaction and retention

·       Maintaining efficient operations and strong financial results

·       Creating an environment where guests and employees love being part of the spa