Roadside Escalation Representative Senior

Overview

Due to continued business growth, Group 76 is excited to announce an opportunity to join the Roadside department as a Roadside Escalation Representative Senior!

In this Level 1 role, you’ll provide high-quality, end-to-end support for customers experiencing roadside events during a rental. As the first point of escalation after an initial assistance request, you’ll determine next steps, dispatch appropriate services (e.g., tow service, rental exchange), and monitor ongoing events to ensure continued support and resolution of post-roadside concerns. This position reports to Jeff Baumgarter, Business Support Supervisor.

This is a full-time, work from home opportunity, with shifts between 7:00am-10:00pm CST and may include weekends and holidays based on business needs. The training for this position will take place October 19, 2026 -  November 6th, 2026 with a schedule of 8:00am-5:00pm CST, Monday-Friday, with full attendance required. The compensation range for this position is $23.46- $32.79.

We offer a robust Benefits Package including, but not limited to:   

• Paid Time Off  

• Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)  

• Employee discounts on car rentals, car purchases, and much more!  

• 401(k) retirement plan with company match and profit sharing  
• Educational Assistance (full time - 40+ hours only) 

Qualified candidates must complete the online application and submit the following electronic documents to Group76TA@em.com by 12:00pm CST on Monday September 14th, 2026. 

• Talent Card
• Two (2) most recent performance reviews 

If you have any questions regarding this opportunity, please contact Keyna Freeman. If you would like to discuss compensation or the starting range at any time during the process, we encourage you to contact Alexa Plouse.

For additional information on this or any other department division as well as career resources to help you apply for this posting, visit My Career on the Hub 

Responsibilities

• Provide efficient and effective end-to-end support for roadside assistance requests escalated to the team through various communication methods; communicate effectively with customers to understand needs and document events per internal standards 
• Apply problem solving skills, policy and procedure expertise to determine, dispatch and coordinate with service providers for appropriate services, offering alternatives and overcoming objections to effectively meet customer needs 
• Consistently monitor status of roadside events to proactively intervene with the vendor and/or customer, determining and coordinating appropriate next steps to support customer needs 
• Discuss/negotiate and authorize appropriate additional services to accommodate situations created by the roadside event and meet customer expectations (i.e. hotel stay, additional transportation expense, etc.) 
• Provide vehicle management assistance to customers as needed (unlocking vehicles, geolocating vehicles, etc.) 
• Seek to improve job performance through self-assessment, skill development, training and goal setting 
• Maintain a regular and reliable level of attendance and punctuality 
• Perform miscellaneous job-related duties as assigned 

Qualifications

• Must be a current Enterprise Mobility employee with at least one year of Enterprise Mobility experience  

• Must be willing and able to work in office in Weldon Spring, MO. (Must reside in MO.)

• Must have a “Meets Requirements” or above on most recent performance review  

• Must be in good standing, with no written warnings issued in the past 12 months