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Responsibilities
ESSENTIAL FUNCTIONS:
- Frontline Service & Communication
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- Serves as the first point of contact (in person, phone, email) for the Registrar’s Office with professionalism and a student-centered approach.
- Responds to inquiries regarding registration, academic records, and general Registrar services.
- Prepares and distributes enrollment verification letters.
- Student Records Processing
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- Processes forms and transactions such as name and address updates, transcript requests, enrollment verifications, FERPA releases, course registrations, course withdrawals, paid cancels, and grade changes.
- Systems & Technology
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- Utilizes multiple software solutions to manage and execute job functions.
- Assigns, tracks, and resolves service tickets accurately and timely.
- Office & Event Support
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- Participates in registration periods for all terms (fall, spring, summer, FlagSHIP).
- Supports office events and initiatives as assigned.
- Assists the College Registrar in monitoring FERPA compliance and safeguarding the confidentiality of student records.
Qualifications
MINIMUM QUALIFICATIONS:
- Associate’s degree or equivalent combination of education and related work experience.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel).
- Strong organizational and customer service skills.
PREFERRED QUALIFICATIONS:
- Bachelor’s degree.
- Two or more years of customer service experience in higher education or a related field.
- Knowledge of higher education procedures, student records, and registrar functions.
WORK CONDITIONS:
- Standard office hours (8:00 a.m. – 5:00 p.m.), with occasional evening and weekend hours required (e.g., term registration, graduation ceremony).
- Work performed under limited direct supervision, requiring discretion, accuracy, and confidentiality.
- This is a fast-paced environment with frequent interruptions, and the incumbent will be expected to perform with a high degree of accuracy and attention to detail.
Flagler College is a private liberal arts college located in St. Augustine, Florida. Founded in 1968, our mission is to enrich lives by creating a thoughtful, personalized experience in a supportive educational community.
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