Service Coordinator (Social Services / Case Manager) - Sioux Center

Hope Haven is an accredited resource for disability services and advocacy. We offer service programs and support to meet a broad range of needs for children, adults, and families – from physical, mental, and intellectual to residential, vocational, and spiritual.

Hope Haven is growing and we're looking for a Service Coordinator to work within our adult services. In this role, the Service Coordinator would act as the internal case manager by developing person-centered plans, leading teams and being an advocate for persons supported. 

• Health Insurance coverage by Wellmark Blue Cross Blue Shield 
• Free $15,000 Term Life Insurance Policy
• 403B Retirement Plan with 8% employer match after one year
• Flex Spending – put aside pretax dollars used for medical & dependent care reimbursement.  
• Supplemental Benefits:  Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.  
• Paid Time Off (PTO) and Temporary Medical Leave (TML)
• Holidays based on status of employment
• Bereavement Leave
• Military Leave
• Jury Duty
• Employee Assistance Program (EAP)
• FMLA (Family Medical Leave Act)
• Student Loan Forgiveness (PSLF Program)
• BVU Partnership Educational Benefits
• Pay on Demand with Dayforce Wallet

Duties and Responsibilities:  

• Receive referral packets. 
• Arrange enrollment team from prospective support team (enrollment team will consist of a lead staff member from each prospective service area:  community living, employment, day hab, mental health, other)  
• Ensure completion of necessary assessments. 
• Ensure support team meetings are scheduled initially and annually and additionally as needed. 
• Lead the support teams in developing supports and services that focus on the person’s dreams, desires, and aspirations.  Develop person-centered service plans. 
• Create the service plan. Maintain well written, consistent, comprehensive, and up-to-date service plans. 
• Ensure all supplemental pieces to the service plan are complete (including behavior support plan as needed, crisis intervention plan, rights restrictions). 
• Lead the support team meetings. 
• Provide training as necessary to assure that teaching procedures are clear to Direct Support Staff.   
• Complete required reviews (i.e. Quarterly progress reports according to service plan, review of behavior support plan, and rights restrictions for Hab and ID services) 
• Enroll and discharge all clients in Setworks.  Keep reports in Setworks. up to date and maintain current information in the demographic data base. 
• Be the custodian of the central file. Keep all records up to date in the central file. 
• Complete annual central file reviews and monthly peer reviews. 
• Be the contact person at Hope Haven for family members, case managers, and significant others.  Act as liaison between these people and Hope Haven staff. 
• Lead the support team in arranging/obtaining/maintaining funding for services including eligibility determination and ensure completion of all necessary paperwork required by regulatory and/or funding agencies and/or Hope Haven policies. 

Qualifications:

• Education
  • BA or BS degree in Human Service field (psychology, social work, counseling, sociology, education with special ed endorsement, etc.) This may also be an RN degree with experience working with populations served. OR
  • AA Degree with 2 additional years of experience in population to be served OR
  • 4 years of experience with population that is to be served with at least 2 of those years in a leadership or coordinating role.
• Ability to apply knowledge of mental, physical, and social impairments and their probable effect on personal, social, and community adjustment. 
• Excellent communication (verbal and written). 
• Computer literate or have basic knowledge computer skills. 
• Committed to the philosophy of integration. 
• Valid driver’s license required
• Clearance from all applicable background checks as required by service standards. 
• Ability to pass a health assessment at time of hire and ability to maintain up to date health assessment as requested per regulations. 
• Reliable Transportation. 
• Provide proof of state minimum liability insurance coverage.

Physical Requirements:

• Requires physical mobility to walk, stoop, stand, sit, and climb steps. 

If this all sounds like a good fit, you are here for a reason. Apply today. We offer competitive compensation, benefits, and scheduling. And you’ll be able to put your gifts to good use, which comes with its own amazing rewards.