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The Clinical Medical Assistant provides clinical support to physicians and advanced care practitioners (APPs), other healthcare professionals and direct patient care to patients. Primary clinical duties include completing vital screenings, recording patients’ personal information and medical history while adhering to confidentiality standards when working with patients.
Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Responsibilities
Prepares patients for examinations by taking and recording vital signs, updating medical records, and recording details regarding the reason for visit.
Assists providers during examinations as needed.
Answers phones, refills medications, and other administrative duties as required.
Performs basic clinical procedures and collects/prepares laboratory specimens.
Assists with office referrals and prior authorizations.
Prepares and maintains accurate patient medical records.
Perform pre charting as needed.
Maintains a clean and organized work environment throughout the day.
Adhere to all HIPAA regulations and maintains patient confidentiality.
Follow infection control protocols and safety guidelines.
Administer medications and injections as ordered by the provider per Covenant Healthcare policies and procedures and regulatory agencies.
Coordinates x-rays, ultrasounds, labs, EKG’s, etc., as ordered by the provider per Covenant Healthcare policies and procedures.
Sterilize medical equipment and dispose of contaminated supplies in appropriate disposal containers.
Maintain inventory of medical and/or office supplies within budgetary constraints.
Participates in staff meetings, in-service programs and continuing education activities as necessary.
Performs other duties as assigned and/or vary based on medical specialty.
Qualifications
EDUCATION/EXPERIENCE
High School diploma and/or equivalent required,
AND
(1) a successful completion of a competency-based Medical Assistant (MA) training program required.
OR
(2) One (1) year experience in clinical (direct patient care) and/or medical (administrative patient support) required.
BLS certification required within six (6) months as a new hire or internal transfer.
KNOWLEDGE/SKILLS/ABILITIES
Knowledge of proper “release of information” standards.
Excellent oral communication and interpersonal skills.
Excellent organization, time management skills and attention to detail.
Proficiency with basic computer and typing skills.
Ability to remain calm in stressful/difficult situations while demonstratingsensitivity and compassion in all patientinteractions.
Abilitytoworkindependentlyoraspartofateam.
Ability to maintain confidential information.
Ability to properly obtain/perform the following: EKG, Tympanometry, TB testing, Waived lab testing, Vision testing, Vital signs, A.E.D use (Auto Ext. Defibrillator), BCLS (CPR), Venipuncture technique, Specimen collections, and provide patient education.
Knowledge of medication side effects and how to effectively communicate to patients.
Ability to properly administer medications, including proper dosage, proper site and proper schedule.
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Constant handling, feeling, talking, hearing, tasting, smelling, and near vision.
Frequent lifting up to 25 lbs.
Frequent standing, walking, twisting, reaching, depth perception, and field of vision.
Occasional lifting up to 100 lbs. or more.
Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision.
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