Dual Rate Table Games Supervisor

Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area. Promotes and maintains the utmost integrity. 

Responsibilities

• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. 
• Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. 
• As Supervisor, verifies the operation and conduct of designated game areas. 
• As Dealer, will follow all applicable policies and procedures. 
• Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. 
• Reports significant cash and cheque transactions. 
• Verifies issuance of credit after all necessary signatures are confirmed. 
• Tracks essential play and relays all pertinent information to immediate Supervisor. 
• Acts as role model and motivates subordinates to provide superior level of customer service to the guests. 
• Handles guests concerns quickly and efficiently within scope of authority. 
• Verbally informs Manager, as well as Surveillance of unnatural or irregular play and disputes on game. 
• Responsible for game protection and game control. 
• Responsible for placing lids on racks. 
• Verifies opening and closing table inventory slips. 
• Collects commission based on game dealt. 

Qualifications

• High school diploma or equivalent. 
• Prior live casino dealing experience or completion of an approved training course in card and dice games. 
• Well-developed interpersonal skills. 
• Must possess excellent math skills and have the ability to multi-task. 
• Must enjoy entertaining and communicating with the public. 

ADDITIONAL REQUIREMENTS

• Must be able to deal, stand and/or sit for two (2) hour intervals. 
• Responds to visual and aural cues. 
• Must have the manual dexterity to manipulate cards, dice and spinning wheels. 
• Must be able to reach, bend, twist, turn, grab, grip, sort and stack. 
• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. 
• Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. 
• Must be able to work a varied schedule including nights, weekends and holidays. 
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.
• Access to gaming floor required