Front Desk Associate

Why Join Us?

• Free Parking / On Bus Route

• Early Access to Earned Wages

• Medical, Dental and Vision Insurance

• Travel Discounts

• 401K Match

• PTO After 90 Days

• Competitive Pay
  
  

What you'll do (mostly this...other duties may be assigned):

• Use technology to deliver an exceptional guest experience
• Warmly greet and welcome guests upon arrival
• Manage check-in, check-out, and billing with accuracy and care
• Handle sensitive guest information, including room assignments and payment transactions
• Respond to guest inquiries and resolve concerns promptly and professionally
• Follow all policies, procedures, and in-service requirements
• Support front desk operations: answer main phone lines, respond to GXP, and track GSS & TripAdvisor scores
  
  

What we’re looking for:

• High School Diploma
• 2 years' experience in hotel front desk desired
• A love for meeting new people and making meaningful connections
• A positive attitude and natural flair for customer service
• Reliability, integrity and a team spirit
• Your best professional manners
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Ability to act as a gracious host to guests, vendors and candidates for employment

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.