Client Success Manager

Description

We are looking for a Client Success Manager (CSM) to support our growing portfolio of multifamily clients in the Central Florida market. This role focuses on building strong relationships with existing properties, supporting client success, and identifying opportunities to expand services. The CSM works closely with our Sales and Operations teams to ensure our clients receive exceptional support while also helping drive additional revenue opportunities.

This is a highly relationship-driven role with a mix of in-person property visits, client engagement, and business development. It’s a great opportunity for someone in the multifamily industry—such as a leasing professional, assistant manager, or property management professional—who wants to transition into a business development career.

What You’ll Do

Build relationships with property managers and onsite teams across assigned markets

Conduct regular in-person property visits to maintain strong client engagement

Support properties with onboarding, training, and service questions

Identify opportunities for additional services and revenue expansion

Partner with the Sales team to generate and qualify new opportunities

Assist with property re-orientations and client support as needed

Help collect testimonials and client feedback to support regional growth

Document activity and client interactions in our CRM system

Compensation & Benefits

We offer a competitive base salary in the $45,000–$55,000 range, depending on experience, along with additional earning opportunities through commissions and performance incentives.

Benefits include:

Health and dental coverage

401(k) with company match

Monthly car allowance

Cell phone stipend

Expense reimbursement for travel

Requirements

What We’re Looking For

Experience in multifamily housing, property management, or a related industry

Strong relationship-building and communication skills

Highly organized and comfortable managing multiple accounts

Self-motivated and comfortable working in a field-based role

Willingness to travel locally and spend time visiting properties

Interest in growing within sales and business development

Travel: Local travel required within assigned territory up to 50% travel 

Why Join Us

This role is a great opportunity to join a fast-growing national service provider in the multifamily industry, gain experience in client success, and work closely with a dynamic sales team. If you thrive in a relationship-driven environment and enjoy being out in the field working with clients, we’d love to hear from you.

Affinity Waste Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.