Warehouse & Dispatch Coordinator

About the Company:

Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people not just our trucks, set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

Role Overview:

We are looking for a Warehouse & Dispatch Coordinator to oversee daily warehouse and moving operations, ensuring safe, efficient, and accurate inventory handling. This role manages staff, coordinates dispatch and logistics, enforces safety standards, and uses CRM systems to track and complete jobs while working closely with operations and management in a fast-paced environment.

Responsibilities:

• Manage all warehouse operations, including inventory control, organization, and safe loading/unloading.

• Ensure accurate inbound and outbound inventory handling, labeling, and storage.

• Enforce safety standards and train staff to prevent injuries and property damage.

• Train, supervise, and evaluate warehouse and moving team performance.

• Coordinate and dispatch moving teams, vehicles, and drivers based on daily schedules.

• Plan staffing levels, assign workloads, and manage manpower logistics.

• Oversee pickup, delivery, routing, and fleet maintenance coordination.

• Use CRM and work order systems to assign, track, and close jobs.

• Report performance metrics, incidents, and operational updates to management and HR.

Requirements:

• High School Diploma or equivalent

• Minimum 3 years of experience in warehouse operations, dispatching, or logistics, preferably in the moving or household goods industry

• At least 2 years of forklift operation experience (certification preferred)

• Strong communication skills (verbal and written), along with statistical and analytical abilities

• Proficiency with CRM systems and digital work order platforms

• Strong problem-solving skills, organizational abilities, and attention to detail

• Ability to understand data connections and make sound operational decisions

• Must be able to work independently and in fast-paced environments, including nights and weekends as needed

• Ability to read and interpret floor plans and blueprints is a plus

• Legally authorized to work in the U.S

SAN FRANCISCO

This is an in-office position based full-time out of our San Francisco location.

Why Roadway?

We care about the people who work here, and we put real effort behind that. That looks like training that actually prepares you, managers who coach instead of just assign, and clear paths to grow. It looks like knowing the people you work with. It looks like being trusted with real work early. We have teams across the United States and internationally, and they get the same version of this company. Same standards, same investment, same care. Where you sit does not change what you get from us. The thing we believe most: how we treat our people shows up in how our customers are treated. That is not a slogan for us, it is how we make decisions. Our employees rate us a 93 on employee Net Promoter Score, our customers rate us between 4.5 and 4.9, and we have been named a Stevie Award Employer of the Year three times, including Gold for Talent Acquisition. We are proud of that, and we know it only stays true if we keep earning it.

Recruiting agencies

Thanks for thinking of us. We run our searches in house and aren't taking agency submissions for this role, so please don't reach out to our hiring managers or People team about it. Unsolicited resumes become the property of Roadway Moving and no fee is owed if we hire that candidate. If we ever need outside support, we'll come to you.

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover’s mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.