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What You’ll Do
- Prep listings for launching as live auctions, including:
- Creating an inventory of seller submission data and photos.
- Organizing photos in accordance with BaT standards.
- Working with sellers and team members on adding informational updates to listings.
- Act as the point of contact for sellers during the initial stages of listing creation up to the point of auction go-live and responding to sellers in a timely and professional manner
- Provide customer support such as answering questions, giving advice or tips, and addressing seller concerns/worries.
- Handle and prioritize work on a large queue of listings in various stages prior to the listing going live in auction.
- Shepherd listings through the system and serve as the “original expert” on the history of a listing as it is touched by other teams.
- Complete assigned work queue on a daily basis.
- Additional duties and projects as needed.
Who You Are
- Excellent interpersonal skills: High level of motivation, integrity, and warmth.
- Methodical organization: Ability to manage many different stakeholders and projects in a fast-paced environment.
- Trust and tact: Handle sensitive and confidential information with discretion.
- Solutions-oriented: Resolve conflict independently with patience and empathy but know when to ask for guidance.
- Can-do attitude: Flexible and eager attitude toward helping with company needs as they arise.
- Domain knowledge a plus: Interest in the kind of vehicles we feature on BaT each day.
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