Event Operations Manager

Position: Member Events Operations Manager

Department: Member Events / Programming

Reports To: Director of Programming

FLSA: Salary – Exempt

COMPANY PROFILE

The Battery is San Francisco's premier modern-era private social club, recognized by the Michelin Guide with Two Keys — one of the highest distinctions awarded to a hospitality property worldwide. Set within a historic building on Battery Street, the Club features seven distinctive bars and lounges alongside acclaimed dining rooms serving breakfast, brunch, lunch, and dinner. The Battery also offers a boutique 14-suite hotel, including penthouse accommodations, elegant private event spaces, lush gardens, and sweeping views of the San Francisco skyline. Members enjoy a dynamic cultural calendar of world-class speakers, performing arts, curated experiences, publications, and excursions. Through Battery Powered, the Club's member-funded 501(c)(3) foundation, The Battery has directed more than $35 million in grants to organizations building a stronger society — reflecting a rare combination of world-class hospitality and purpose.

POSITION PROFILE

The Member Events Operations Manager owns the day-to-day execution of The Battery's Member Events programming, running the majority of the Club's recurring events — trivia nights, comedy, Saturday concerts, and other repeat programming — from setup through breakdown. This is not an occasional floor-support role; on most days, this person is the operational lead on the ground for whatever Member Event is happening.

Beyond live execution, this role owns the operational and administrative backbone of the department: maintaining the recurring programming calendar, advancing events with artists, speakers, and vendors ahead of time, and handling invoicing and post-event documentation. This is a hands-on, floor-based position suited for someone with hospitality and event experience who thrives in live environments, understands service flow, and can manage staff and logistics in real time. The role works closely with Programming and Food & Beverage leadership to deliver consistent, well-run events that meet the Club's standards.

Because this role supports live events and Club operations, flexibility is essential. Hours will shift based on the event calendar and business needs; the position requires regular evening work, including late nights, as well as occasional Sundays and holidays. Candidates should be comfortable working a schedule that varies week to week.

This is an on-site position located in San Francisco.

BATTERY PROGRAMS

Member Events produces a wide range of programming, including but not limited to: high-end culinary events, wine and spirit tastings, comedy nights, live music concerts, lectures and panels, trivia and game nights, networking events, DJ nights, and family programs.

DUTIES AND RESPONSIBILITIES

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

Event & Service Execution

• Serve as the on-site operational lead for the majority of Member Events, including high-frequency recurring programs (trivia, comedy nights, Saturday concerts, and similar repeat events), overseeing setup, service flow, and breakdown.
• Ensure BEOs and event timelines are followed accurately during live events.
• Execute food and beverage service plans in coordination with F&B and Culinary teams.
• Act as a host presence during events, supporting Members and resolving service issues as they arise.
• Close out the Point of Sale (POS) system and provide receipts and an event recap to the Member Events team.

Staffing & Floor Leadership

• Supervise hourly event staff and outsourced labor during events.
• Lead pre-event briefings to align staff on service expectations and timing.
• Support training and reinforcement of service standards during events.
• Escalate staffing or performance issues to department leadership when needed.

Event Management Support

• Partner with the Programming team to translate event plans into operational execution.
• Coordinate with AV, Engineering, Front Desk, and Security on event-day needs.
• Assist with furniture layouts, run-of-show coordination, and basic production logistics.
• Advance events with artists, speakers, and vendors ahead of time, confirming logistics, hospitality needs, schedules, and any special requirements.
• Serve as the main point of contact for artists, vendors, and speakers for select programs.
• Help establish and maintain strong relationships with artists, speakers, and vendors that come to The Battery.

Administrative & Operational Support

• Own and maintain the recurring programming calendar, including monthly repeat programming BEOs and floor plans using existing templates.
• Assist with invoice collection and coding, vendor paperwork, and post-event documentation.
• Create weekly event signage using templates.
• Support expense tracking and reconciliation for events.
• Maintain operational notes, staffing feedback, and event follow-ups.
• Additional administrative projects as time allows.

Cross-Department Support

• Provide occasional support for Private Events during slower programming periods.
• Communicate clearly with supervisors regarding event outcomes, challenges, and opportunities for improvement.

ESSENTIAL SKILLS

Must have and be able to do all of the following:

• Demonstrated experience managing service staff during live events.
• Can creatively solve problems and effectively implement solutions.
• Must be able to deal with vendors, presenters, and talent in a professional manner while maintaining a composed demeanor in high-stress situations.
• Strong communication skills and calm presence in fast-paced environments.
• Good time management skills; can manage and complete priorities and workflow, and be detail-oriented.
• Willingness to work nights, weekends, and holidays.

MINIMUM REQUIREMENTS

Must have and be able to do all of the following:

• Minimum of 3-5 years of experience in hospitality, events, private clubs, or similar environments, especially with a food and beverage focus.
• High school diploma or equivalent. College degree preferred.
• Familiarity with BEOs, event timelines, advancing, and managing onsite vendors.
• Excellent computer skills and ability to use software programs (e.g., Google Office Suite, MS Office).
• Works with a sense of urgency.
• Excellent communication skills, both written and verbal, in English.
• Take direction well; understand and follow written and verbal instructions.
• Ability to work both independently and in a team environment.

WORKING ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS

You must possess the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations, and be able to meet the following requirements:

• Frequent and high volume of Member/guest contact is required.
• Must be able to tolerate varying noise levels, temperature, illumination, and air quality.
• Requires hand-eye coordination and manual dexterity.
• Requires a normal sense of smell, taste, touch, and sound.
• Must be able to respond to visual or aural cues.
• Continuously or periodically bend, twist, lean, lift, push, pull, kneel, walk, stand, and/or sit up to 8+ hours per shift.
• Lift up to 50 pounds in order to perform the essential functions.
• Work in a fast-paced environment and sometimes stressful situations.
• Work in an environment where the climate constantly changes.
• Maneuver freely through all areas of the property.