Lifestyle Coordinator/Concierge

Position Summary:

As our Lifestyle Coordinator you have the opportunity to use learned and gained knowledge to assist the General Manger with daily resident functions, customer service, event planning, networking, and marketing.

Job Responsibilities:

Tasks listed are a description of the way this job is currently performed and are not an exhaustive list of all the tasks that may be required for each physical demand.

• Plans, organizes, promotes, attends, and executes resident events for the property(s).
• Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups.
• Oversees social media sites; monitors and promotes community online reputation.
• Actively markets the property, creating and implementing an outreach marketing plan.
• Creates and distributes community newsletters.
• Receives packages and notifies residents of delivery.
• Receives and distributes mail.
• Sends resident birthday cards and thank you cards.
• Attends to the ongoing customer service needs of each resident throughout their residency.
• Contributes ideas to increase property interest and traffic.
• Field and successfully satisfy resident complaints with the help of management.
• Welcomes new residents, assessing move in experience.
• Greets visitors, answers phone, assists prospects and accepts and inputs work orders, as needed.
• Accepts rents and provide receipts, as necessary.
• Restocks supplies in office, clubhouse and/or business center, as needed.
• Coordinate's amenities and guest suite rentals.
• Maintains courteous communications and follow-up correspondence with residents, applicants, prospects, and representatives of other companies.
• Assists with resident retention through community events.
• Participates in company required training by established deadline.
• Complies with all Sudberry's standards, applicable health and safety rules and regulation, as well as applicable local, state, and federal laws.
• Any other duties or responsibilities that may be assigned.

Education, Experience, Certifications:

Required:

• High school diploma or equivalent

Preferred:

• Minimum of 1 year experience in residential events planning and 2+ years of administrative experience at a 450+ unit property

Other knowledge, skills, and abilities:

• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong attention to detail, organizational, time-management and problem-solving skills.
• Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.
• Possess the ability to sell and promote the
• Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with other
• General understanding of how to work office equipment such as a copier, fax machine, filing cabinets, data entry, and generating
• Understanding of current landlord/tenant requirements and general legal responsibilities of the
• Possess basic bookkeeping knowledge and perform intermediate mathematical functions.
• Ability to work a schedule during normal hours and that may be other than Monday- Friday, 8-5. Work in excess of 40 hours a week is likely.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance