Technical Writer

Job Description

It’s about process, progress, and people.

Are you passionate about writing and the IT world? Do you enjoy working in a fast-paced environment? Are you known for your goal-oriented mindset and always thinking one step ahead? If so, the Technical Writer position could be your calling.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Technical Writer, you are our translator, drafting and editing technical documents to accurately depict the posture of complex IT systems. You have deep knowledge of an enterprise IT environment, and you are excited to put that translate that knowledge to ensure excellence in all forms. In this role, you will update documentation as new features are launched and enabled or when operational procedures change. More than that, this role is about providing effective communication and doing it with integrity, caring and excellence in mind. 

What you’ll do: 

• Plan, develop, draft, and edit technical documents in electronic and hard-copy form that depict the architectural and operational posture of complex IT systems using existing content standards that conform to Frost’s quality standards
• Craft documentation that includes but is not limited to network/infrastructure architecture diagrams, data flow diagrams, process flow diagrams, and operational readiness documents using a detailed knowledge of the relevant systems and their integrations
• Maintain and update documentation as new features are enabled, when additional integrations are established, and when operational procedures change
• Collaborate with departments across IT and across the bank to develop an in-depth understanding of IT systems as a base for producing required documentation
• Participate in disaster recovery assessments to review and update IT systems recovery procedure documents as required
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• 3+ years of experience in technical writing in an enterprise IT environment
• Technical understanding of enterprise software, server platforms, network infrastructure, and software-as-a-service (SaaS)
• Demonstrated experience in applying subject-matter and organizational expertise in an IT enterprise to produce technical documentation
• Demonstrated ability to understand and discuss IT technical concepts, including but not limited to server and desktop operating systems, virtualization platforms, firewalls, and DMZ’s
• Proficient in Visio
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications

Additional Preferred Skills:

• Basic understanding and experience with Agile SCRUM methodologies
• Experience in and understanding of the financing, lending, and banking industry

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.