Customer Service Representative

• Process and review incoming customer orders for accuracy and completeness
• Enter orders into ERP/database systems (SAP experience preferred)
• Coordinate production scheduling requests and follow through on execution
• Track orders through the manufacturing process to ensure on-time delivery
• Coordinate finished goods releases and shipping documentation
• Prepare and coordinate billing documentation and customer invoicing

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address “safe list” or address book.

• Serve as primary contact for assigned customer accounts
• Proactively communicate order status, schedule changes, and inventory levels
• Research and resolve customer inquiries in a timely and professional manner
• Partner with Sales and Operations to align production capabilities with customer commitments
• Ensure pricing tables, contracts, and agreements are accurately applied

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities.

Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address “safe list” or address book.