Customs Brokerage Supervisor

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Tasks and Duties

• Ensure smooth and timely clearance process flow.
• Ensure all customers standard operating procedures are followed as per the SOP.
• Monitor audit and customer reports to ensure total customer satisfaction and execution.
• Lead Operational Huddles
• Manage Dayforce/Timecard approval and edits
• Attend and support with operational customer meetings
• AUE and 361 Report Management
• EDI Error Management
• Support with complex PSM Updates
• Support with Post Entry Request Management and execution on timely revisions
• Support with department accounting functions (BNP Credits/PNB, Draft Payables, AJAX, AR, etc.)
• Work with Customs Process Specialist on Transition and Implementation of new business.
• Conduct quality 1-1’s and developmental discussions with team and provide feedback.
• Build and maintaining strong relationships with customers and governmental Customs organizations.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Coordinate team capacity and desk coverage for absences and where support can be allocated across product.
• Promote and implement productivity tools within the team (e.g., using Raft, Edoc Lift, Data Defaulting, Expo Customs)
• Be continuously open and positive to implementing new system changes and enhancements with your team.
• Support and attend customer engagements and operational discussions (standard operational meetings, QBR’s, etc).

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  
• Write with pencil/pen/marker. 
• Functions performed primarily while seated at desk

Qualifications

• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English
• Good knowledge of customs brokerage process and system essential
• Good knowledge of incoterms

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus