VP - Product Support Sales Manager

Main Duties & Responsibilities

Primary Job Role

Directly supervises the Product Support Sales team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Duties include appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in a timely manner.

Ensures PSSR's effectively manage their territory, assist in building and strengthening relationships with customers and expanding the customer base, including specific accounts, products and/or industries. This may involve making formal presentations to business owners and key managers. Conducts periodic progress reviews.

Serves as the Major Account Representative for assigned accounts. Interacts with Caterpillar Corporate Representatives and site level Ring Power Product Support Sales reps to strengthen relationships with customers, develop product support sales strategies, manage accounts receivables and grow customer loyalty.

Ensures the Service and Parts sales budgets are met for the Territory sales force.

Develop & Implement Parts and Service Growth Strategies using customer information, Ring Power data, Caterpillar Commercial Programs and Industry data to grow customer parts and service spend.

Collaborates with other Ring Power professionals, departments, and divisions on marketing, sales, service, and operations. Ensuring that the PSSR is well aware of the offerings of the company and seeks opportunity for each. Ensure PSSRs work closely with Branch service, sales, and parts personnel to accomplish common goals.

Works closely with Caterpillar Representatives, keeping in tune with current initiatives and utilizing all applicable Commercial Programs available.

Conducts her/himself as a professional, upholding our company vales and visions: committing to personal and professional growth and learning; being honest, considerate and respectful; and maintaining a professional appearance.

Performs other duties as assigned.

Essential Job Competencies

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Strategic: Understands relevant industry and market trends. Develops and proposes a long-term strategy based on an analysis of the industry, marketplace and current and potential capabilities as compared to competitors. Anticipates potential problems and develops appropriate contingency plans. Conducts independent analysis in the creative search for new ideas or solutions.

Political Astuteness: Understands how their roles, products, and services relate to and impact those of other work units. Properly identifies the real decision makers and the individuals who can influence them. Builds relationships with key players to gain support and get things done within ethical parameters. Uses knowledge of the organization and political climate to solve problems and accomplish goals.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.

Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs.

Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience

Formal Education High School diploma or GED

Experience 5-6 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with all levels of the organization of Ring Power employees, Caterpillar Representatives and customer business owners and Equipment Managers.

10 years of experience in Product Support in Caterpillar Equipment.

Moderate knowledge of Microsoft Products to include Outlook, Word, Power Point and Excel.

Must possess a valid Florida driver's license and be able to cover the assigned territory by motor vehicle.

Not Required but Highly Desired Criteria

Updating of Knowledge

Job requirements do not significantly change over time.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Working Environment

Stress Load Occasional exposure to these stresses (less than 20% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers)

Physical Demands

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

N/A: ClimbingN/A: BalancingN/A: StoopingN/A: KneelingN/A: CrouchingN/A: CrawlingO: ReachingF: StandingF: SittingF: WalkingN/A: FeelingO: FingeringN/A: GraspingN/A: Repetitive MotionC: TalkingC: HearingO: Pushing - Up to 25 lbs.O: Pulling - Up to 25 lbs.O: Lifting - Up to 25 lbs.N/A: Pushing - 26-50 lbsN/A: Pulling - 26-50 lbs.N/A: Lifting - 26-50 lbs.N/A: Pushing - Over 50 lbs.N/A: Pulling - Over 50 lbs.N/A: Lifting - Over 50 lbs.

Environmental Conditions

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

C: Inside conditions: Protection from weather but not necessarily from temperature change. N/A: Outside environmental conditions: No effective protection from weather. N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level N/A: Vibration: Exposure to oscillating movements of the extremities of whole body. N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids. N/A: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER