GSD Full-Time Supervisor, 1

The GSD Mission Operations vision is to create a unified, Christ-centered environment where service missionaries are fully equipped and supported to magnify their callings, and where every interaction reflects the love of Jesus Christ. Our mission is to provide exceptional, Christ-centered service and to empower missionaries with the training, resources, and support they need to magnify their callings.

First-level supervisors provide technical and administrative direction to missionaries. Oversees the day-to-day operations of a group of missionaries. Responsible for the training and development of subordinate staff, estimating work level needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational polices. Generally the subordinate group performs a single task or multiple, but closely related tasks. Duties are sometimes non-routine. Resolves most questions and problems, and refers the most complex issues to higher levels.

This is a full-time (40-hour/week) position. Under current hybrid working arrangements, the person in this position is required to work in the office minimum of 3 days a week or more depending on business needs; therefore must live close.

Learn more about the GSD HERE! 

Responsibilities

• Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work. Assign work to subordinates based on priorities, consideration of the difficulty and requirements of assignments, and the capabilities of missionaries.
• Set performance standards and evaluate work performance of subordinates.
• Give support, direction, and instruction to missionaries on both technical and administrative matters.
• Identify developmental and training needs of missionaries and provide or arrange for needed development and training.

Qualifications

• Requires a Bachelor's degree, or equivalent experience, and 3 to 5 years of related experience. 
• Excellent oral, written, interpersonal and presentation skills. 
• Ability to set priorities and lead other people. 
• Possess and apply advanced skills to the completion of somewhat complex assignments.
• Must have attributes to be successful in this position:
  • Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an
    appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent
    him/herself for personal gain.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing,
    especially in the face of resistance or setbacks.
  • Organizing and Planning: Can marshal resources (people, funding, material, support) to get things done; can orchestrate
    multiple activities at once to accomplish a goal; uses resources effectively and efficiently
    arranges information and files in a useful manner. Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals;
    breaks down work into the process steps; develops schedules and task/people assignments;
    anticipates and adjusts for problems and roadblocks; measures performance against goals;
    evaluates results.
  • Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct
    reports and team or project members; can assess each persons hot button and use it to get the best
    out of him/her; pushes tasks and decisions down; empowers others; invites input from each
    person and shares ownership and visibility; makes each individual feel his/her work is important;
    is someone people like working for and with.

Preferred: 

• Experience with Genesys Cloud and ServiceNow systems.