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We are seeking a VTC Administrator to support the operating, maintaining, documenting, engineering, integrating, and making recommendations to standardize, improve and upgrade / refresh VTC, SV, IPTV/DIGITAL SIGNAGE, and SBC hardware/configurations for the Video Operation Centers (VOC), distribution of IP/TV signal to onsite devices, Digital Signage template creation and maintenance, user education Video Streaming distribution using industry standard equipment to the Agency worldwide audience as well as the recording’s life management.
The VTC Administrator works under general supervision to provide 24/7 monitoring and administrative support for AV/VTC
systems and collaboration edge infrastructure.
Key Responsibilities:
- Serves as the first point of contact for SBC/CUBE and SIP-related incidents, performing Tier 1 triage by gathering logs, verifying symptoms, documenting issues, and escalating appropriately to Tier 2/3 engineering without performing configuration changes.
- Monitors VTC sessions for senior leaders and supports DLA Information Operations through active and passive call monitoring using TMS, CMS, and CMM.
- Observes and documents engineering-led maintenance, testing, and development activities, ensuring accurate reporting while performing no technical modifications.
- Monitors SBC/CUBE dashboards, SIP trunk status, call routing indicators, and system health metrics, reporting anomalies and maintaining situational awareness across collaboration services.
- Supports audit sustainment by collecting required data, assists with E911 provisioning and validation through predefined verification steps under engineering direction, and executes checklist-based tasks during failover and continuity testing.
- Provides administrative support for AV/VTC equipment, including CODECs, controllers, wired/wireless interfaces, audio and data interfaces, Cable TV, CCTV, IPTV, digital signage systems, and other peripherals within the government computing environment. Coordinates with content owners and enterprise teams to enable the publishing, scheduling, and verification of IPTV and digital signage content, ensuring accuracy and adherence to approved processes without performing content creation or system configuration.
- Maintains documentation, quick-start guides, and weekly status inputs; coordinates with carriers and partner agencies to relay information; and supports vulnerability remediation and change management efforts by performing only authorized administrative tasks such as post-update validation and scheduling/documenting engineering-approved changes.
- May be required to work overtime to support security remediations, unexpected issues, or overseas mission requirements, while ensuring no unauthorized configuration or engineering actions are performed.
Requirements
- Three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing or collaboration operations arena, including deployment, monitoring, troubleshooting, and supporting VTCs and collaboration services in a dynamic 24/7 environment. (Experience may include administrative support for SBC/CUBE monitoring, SIP call flow observation, IPTV/digital signage publishing workflows, and AV system support).
- Must possess both an Information Assurance (IA) baseline certification and a Computing
- Environment (CE) certification in accordance with DoD 8570/8140 requirements. Acceptable combinations include: IA: CompTIA Security+ AND CE: Cisco CCST Networking
- Must possess an IT-I Critical Sensitive clearance or Tier 5 (T5) at the time of proposal submission
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