Job Summary

The Program Manager II Community Based is responsible for the overall leadership and management of program operations including the delivery of quality services.

This is a full-time (40+ hours) position, primarily on a Monday-Friday day shift schedule, but flexibility for some occasional evening hours may be required.

Essential Job functions

Assist in development of program(s) budget and is fiscally responsible.
Monitor program utilization and implement action steps to address low utilization as needed.
Develop and implement systems of accountability for both individuals and teams.
Develop and maintain all required documentation, ensuring members of the team follow regulatory and agency requirements and guidelines timely while delivering comprehensive, family driven, youth guided, trauma-informed and culturally competent services.
Engage in regular and consistent communication with their staff such as but not limited to supervision, staff meeting, trainings, and feedback sessions in regard to program operations, funder or regulatory changes and agency updates. May take the lead in managing relationship with key external stakeholders.
Build and strengthen positive relationships with funders, regulatory and community partners through pro-active and effective communication and engagement.
Handle and follow up on internal and external emergency situations and communicates via oral and written communication to appropriate leaders, strategic partners and funder reporting requirements.
Participate in internal and external meetings as needed for collaboration and partnership building.
Participate in and facilitate Diversity, Equity, Inclusion, and Belonging (DEIB) efforts/initiatives.
Stay current with the trending needs of the community and communicate/advocate to the appropriate leaders, community partners and or strategic partners/regulatory bodies.
Monitor program utilization and implement action steps to address low utilization as needed.
Responsible for ensuring that youth and families are satisfied with the program and responding to concerns as needed.
Manage program(s) and the staff that supports the programs.
May manage an agency wide process.
May take the lead in contract or program development as needed.
Work closely with executive level stake holders to evaluate program goals and objectives.
Exercise a high level of autonomy regarding change management to implement solutions for successful program outcomes.
As a trusted leader, this position maintains availability to address emerging priorities and ensure continuity of support at all times.
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

LEADERSHIP DUTIES

Leadership: Communicates, supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provide staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

High school diploma or GED required.
- Associates or Bachelor’s degree in Human Services or related field when required by funder(s) of a specific program.
Minimum 5 years of relevant experience required.
Minimum 2 years of leadership experience required.

SPECIAL REQUIREMENTS

Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
CPR and First Aid training within 60 days of hire.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:

Demonstrated ability to understand funding mechanisms and regulations.
Demonstrated ability to utilize data to help drive decision making.
Knowledge of budgeting and fiscal management including forecasting, budget development, analysis, decision making and reporting.
Deep professional understanding of the role of human services in a community.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work a variable schedule including evenings and weekends
The following daily physical demands are required:
- Sitting (up to 6 hours)
- Occasional standing (up to 2 hour)
- Occasional walking (up to 2.5 hours)
- Driving (several times a week up to 6 hours)
- Continuous balancing (up to 8 hours)
- Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
- Weekly lifting up to 10-15 lbs. on a daily basis
- Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
- Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent
- Ability to change positions as needed

SPECIAL CONSIDERATIONS

While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.

$70,000 Minimum pay rate, $110,000 Maximum pay rate, based on experience.

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.

Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.

Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!

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