SmartHome Fulfillment Specialist

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Smart Home Fulfillment Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Summary:

Our Energy team is seeking a full-time Vivint Smart Home Fulfillment Specialist to make outbound confirmation calls to customers scheduled to be installed the next day and retain customers for installation. 

This role will include working in a fast-paced, high-energy environment as we are revolutionizing the idea of Smart Energy by integrating Smart Home with Solar. You will work closely with higher-level leadership and understand the different partnerships we manage. This will require flexibility and being able to adapt to changes as our business continues to grow.

Primary Responsibilities:

• Confirm installation appointments the next day by call or text 
• Ability to maintain service levels and confirmation metrics 
• Help to retain customers who have cancelled or have fallen off the schedule 
• Maintain relationships with our Field Ops and Indirect Partners 
• Work closely with higher-level, internal leaders for Sales Blitz planning and/or tagging installations to a specific technician 
• Report on trends and data to internal leaders 

Required Skills/Experience:

• Able to maintain an engaging energy and enthusiasm with our potential customers 
• Excellent communication skills, in person, over the phone, and written with external and internal partners/leaders 
• Comfortable engaging directly with customers, including problem-solving and retention conversations 
• Competitive spirit with experience contributing to team culture, including positivity, high performance, ownership, teamwork, and accountability 
• Ability to quickly adapt to change 
• Proactive problem-solver

*Sales or retention experience preferred*

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.  

Official description on file with Talent.

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