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You will be responsible for providing technical support and assistance to our staff and clients. You will be the first point of contact for any IT-related issues and will work closely with our IT team to ensure the smooth operation of our technology systems.
Key Responsibilities:
- Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and performing maintenance tasks.
- Install, configure, and maintain computer systems, software, and networks.
- Conduct regular system backups and ensure data security.
- Train staff on new software and technology systems.
- Maintain inventory of hardware and software and coordinate with vendors for repairs and replacements.
- Stay up-to-date with the latest technology trends and make recommendations for improvement.
- Maintain documentation of IT procedures and processes.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with network infrastructure, including routers, switches, and firewalls.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and in a team environment.
- Strong communication and interpersonal skills.
- Proven ability to manage multiple tasks and prioritize effectively.
Benefits:
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
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