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We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support to our staff and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for providing exceptional customer service.
Key Responsibilities:
- Provide technical support to staff for hardware, software, and network-related issues
- Troubleshoot and resolve IT-related problems in a timely and efficient manner
- Install, configure, and maintain computer systems and software
- Perform routine maintenance and updates on IT systems
- Manage user accounts and permissions
- Maintain inventory of hardware and software and ensure proper documentation
- Assist with the implementation of new technology and systems
- Develop and maintain IT policies and procedures
- Provide training and support to staff on new technology and systems
- Stay up-to-date with the latest technology trends and advancements
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience in IT support
- Strong knowledge of Windows and Mac operating systems
- Experience with network troubleshooting and maintenance
- Knowledge of Active Directory and Microsoft Office 365
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
Benefits:
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
- Supportive and collaborative work environment
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