Collections Clerk

Our Collections Clerk delivers exceptional service while coordinating collection efforts with members. We are looking for a candidate that also possesses the following skills; a high school diploma or equivalent, math aptitude and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work Certified company for 4 consecutive years. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

REQUIRED QUALIFICATIONS:

• 6 months credit union, related financial, or customer service experience
• Conscientious, and performs accurate work with respect for regulations and standards
• The ability to work independently while displaying initiative and strong problem-solving skills
• Ability to interface with members in a positive manner with empathy, courtesy and tact
• Professional communication skills across various platforms (phone, video-chat text, email, etc.)
• Strong organizational skills and attention to detail
• Display a high level of professionalism 
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union’s mission and values

JOB SUMMARY: 

• Work early collections phone calls
• Process collections on negative accounts and debit cards
• Process online loan payments
• Backup other essential functions in the department as needed

Classification: Non-exempt

Location: Administration (Port Neches)

Hours: Scheduled for 40-hours per week between the hours of Monday through Friday 8:15AM to 5:15PM