Bilingual Redemption Supervisor

We're Hiring: Redemption Supervisor

HNS Recovery - In-Office - Plano, TX

Pay: Starting at $16/hour

Language: Bilingual (English/Spanish) required

About the Role

 HNS Recovery is looking for a Redemption Supervisor to join our Redemption Department. This role gives final approval on Vehicle Recovery (VR) and Personal Property (PP) appointments, manages the redemption email inbox, coordinates third-party releases, and owns the full Property Letter (PPL) process from creation through mailing and upload.

This is a new in-office position reporting directly to the AR Manager.

What You'll Do Manage the redemption email inbox — respond within 24 hours, clear it several times a day, and leave it empty at end of shift

 Give final approval on VR and PP appointments after verifying all required paperwork is complete and correct

 Confirm the "Redemption Hold" sub-status is added in RDN before approving VR appointments

Add bill-back fees to accounts in RDN as unbilled service items

Send appointment confirmations to debtors through ClearData

Coordinate third-party release appointments, confirming signed client authorization is on file before approval

 Follow up on missing CR or Property Notice requests, escalating to the Lot Manager and then the AR Manager as needed

Run the daily Property Letter (PPL) process — search/filter RDN records, run the mail merge, print, stuff, stamp, and deliver letters for mailing

Upload returned/scanned PPL into RDN, matched and labeled correctly

Assist lot staff with property and redemption questions via Slack

Provide backup coverage for Live Chat Specialists as needed

Escalate anything outside your approval authority to the AR Manager

What You'll Use Day-to-Day 

ClearData, RDN, Slack, Google Drive, Microsoft Word (mail merge/macros), and our internal fee reference sheet.

What We're Looking For

Bilingual (English/Spanish) — required

Comfortable working in-office at our Plano, TX main office

Strong attention to detail — this role is the final checkpoint on paperwork accuracy

Solid written communication for email and Slack

 Ability to manage multiple deadlines (inbox response time, daily mailings, upload accuracy)

Comfortable making judgment calls within defined authority, and knowing when to escalate

 Compensation

Starting pay: $16/hour

 In-office position

Interested? Reach out to HNS Recovery to apply