Guest Service Representative

• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Free food & snacks

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.   
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.   
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. 
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. 
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. 
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation. 
• Assists the Crafter in preparing cake decorations and packaging supplies as needed. 
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.  
• Maintains a consistent work attendance and punctuality record.  

• Servant’s Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. 
  • Keeps the good of the team or guest ahead of personal interests or gain. 
  • Displays humility and empathy in interactions with others.
• Spirit of a Champion 
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed. 
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.  
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections 
  • Projects warmth, enthusiasm, and optimism that attracts others. 
  • Builds positive, productive relationships with all team members. 
  • Listens actively and communicates openly, clearly and respectfully. 

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. 
• Enjoys interacting with diverse people and excels at providing a superior guest experience.  
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. 
• Is diligent, organized and self-motivated.  
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system. 
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. 
• Has the capacity to stand for extended periods of time and work in a fast-paced environment. 

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes^® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes^®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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