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This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).
Job Responsibilities:
- Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable
- Actively participates in the training of all Customer Service personnel including new hires *if applicable
- Monitors the flow of orders to and from the Customer Service Department
- Deletes corrects or re-enters patient orders as deemed necessary
- Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
Qualifications
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology if applicable
- Effectively communicate with co-workers and patients alike
- Help with the training of employees if applicable
- Calculate figures and amounts in reference to frequency and doses dispensed if applicable
- Apply common sense understanding to carry out oral and written instructions
- Fairly reprimand and verbally discipline employees according to approved procedures if applicable
Education and Experience:
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer entry experience necessary
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
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