Customer Service Representative

Image Review & Adjudication 

• Review traffic enforcement images captured from automated enforcement systems on a computer screen, carefully examining each image to determine whether a violation meets the criteria for citation issuance. 

• Apply jurisdiction-specific rules, violation thresholds, and evidentiary standards consistently across all assigned programs. 

• Assess image quality, vehicle identification, and violation elements to ensure accuracy before transmitting to the next processing stage. 

• Flag ambiguous, unclear, or non-compliant images for supervisor review in accordance with escalation procedures. 

• Maintain a high level of accuracy and throughput to meet daily and weekly production targets. 

Document & Data Processing 

• Receive, process, and classify documents and violation data from electronic and hard copy sources. 

• Sort, image, file, and archive documents and records by form type and program requirements. 

• Capture and enter data accurately based on client-specific requirements and established procedures. 

• Verify data generated by automated extraction tools, correcting errors and flagging discrepancies. 

• Ensure completed data and processed images are transmitted to the appropriate next level in a timely manner. 

• Support outbound correspondence processing as required by client contracts. 

Quality & Compliance 

• Follow all established processing procedures, quality standards, and client contract requirements. 

• Maintain a consistent error rate within program quality benchmarks. 

• Participate in quality audits and accept coaching to improve accuracy. 

• Comply with all Elovate policies, data privacy requirements, and program-specific confidentiality standards. 

• Report system issues, image quality problems, or unusual volume trends to the supervisor promptly.