Medical Assistant 3

Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

FULL TIME EMPLOYEE BENEFITS:

• 21 Days of Paid Time Off
• 10 Observed Holidays
• Medical Insurance (Entire deductible paid by us!)
• 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
• Dental Insurance
• Vision Insurance
• Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
• 401K Matching after 1 year of employment
• Flexible Spending Account, Dependent Care FSA
• Life Insurance (included at no cost to the employee)
• Long Term Disability (included at no cost to the employee)
• Employee Assistance Program (included at no cost to the employee)

Summary: The Medical Assistant 3 ensures optimum patient care through the efficient rooming of patients, exhibiting excellent communication with patients and other staff, performing medical procedures, providing patient education, follow-up care instructions, completing daily documentation, and training or supervising of other staff.

Areas of Responsibility:

Patient Care:

• Independently functions, under supervision, in three or more of the MA roles including the Flow Coordinator, the support role for the Flow Coordinator, and MA trainer
• Builds relationships with patients, staff and providers to ensure excellent customer service
• Manages patient concerns or incidents
• Rooms patients, obtains and documents vital signs including height, weight, BMI, temperature, respirations and blood pressure
• Collects and documents patient history and current state of health
• Prepares treatment rooms, equipment and supplies in a timely manner to ensure optimum flow
• Provides patient education and follow-up care instructions
• Performs panel management and non-visit tasks as assigned by provider or nurse
• Provides advanced Medical Assistant services to obstetric patients, if trained to do so
• Adequately performs the role of a lead Medical Assistant at the School Base Health Centers and Mary Isaak Center, if trained to do so

            o Oversees the School-Based Health Center and coordinates a team of medical assistants, acts as liaison with school staff and community advisory council.

           o Front and Back Office duties and responsibilities including inventory, stocking supplies, and checking on all equipment

           o Outreach to community regarding PHC’s services offered

Communication:

• Builds relationships with patients, staff and providers to ensure excellent customer service
• Communicates clearly with providers, other staff and patients to promote optimum clinic flow
• Excellent verbal and written communication skills with demonstrated ability to communicate clearly and effectively at all levels
• Recommends improvement in processes and practices through the proper channels
• Takes accurate messages and responds in a timely manner
• Functions independently as the Flow Coordinator to ensure optimum patient flow
• Communicates with Team Manager on the status of the team and any urgent issues that arise

Medical Procedures:

• Follows PHC policies and procedures in accordance with the Medical Assistant III position
• Performs routine screening procedures, such as hearing and vision tests, and documents findings
• Performs various medical assistant procedures, including but not limited to: finger sticks for hemoglobin checks; ear washes; nebulizer treatments; urine dipsticks; specimen collection for throat and/or urine cultures; wound cleaning; PPD placement; INR; glucose; HCG; and Hemoglobin A1C
• Administers immunizations and documents accurately in the electronic health record & CAIR

Documentation:

• Practices standard safety precautions, to ensure safety to self, other staff and patients including handling of contained waste, sharps and cleaning the Ultrasound machine and EKG Machine
• Ensure all logs, forms, records and charts are complete, thorough and accurate
• Documents freezer and refrigerator temperature and takes appropriate corrective action as needed
• Maintenance and management of inventory and expiration dates, as requested by MA Supervisor or Manager

Training & Supervision:

• Active participant in team meetings. Participates in development or review of content and may present training topics occasionally to the team.
• Trains Medical assistants on patient care procedures, clinical practice updates, policies, procedures and the different roles on the team

Education/Experience:

• Satisfactory completion of an accredited medical assistant program in California, or documented equivalent training in a physician’s office (at minimum, training must conform to the state’s program of California Medical Assistant Regulations BPC 1366.1-1366.4)
• Minimum two years of Medical Assistant experience

Licenses and Certifications:

• Completed Medical Assistant Certification from an accredited organization/school is required
• State MA Certification must be current and competency maintained
• Injection certifications and/or competency
• Must have current BLS certification
• Candidate must be able to successfully meet and maintain PHC’s credentialing and privileging requirements

Language Skills: Ability to communicate effectively in English and Spanish with children and adults in person, on the telephone, and in writing. Ability to effectively present information and respond to questions and request from patients, co-workers, and others as necessary.