Assistant Director

Summary of Position/Objective

The Assistant Director provides leadership and vision for the Human Services team and builds services and support systems to improve the lives of clients.  This position ensures day to day operations are running in accordance with established business goals as well as ensuring the achievement of high quality standards. This position is responsible for building the client base and provides business growth by providing exceptional services that adapt to the changing needs of the service territory.

The Assistant Director also provides direct support to the Day Program Manager and the Supported Employment Employees by providing leadership, direction, relaying legislative changes, providing feedback about performance and encouraging community involvement and interaction with community partners.  Ensuring compliance with all State and Federal guidelines as they apply to Day Program, Transportation, and Supported Employment, is an integral part of the responsibilities of this position. 

The ideal candidate is skilled in conflict management, has extensive leadership experience in leading a team of supervisors, is passionate about making programs successful, and has proven experience in growing and expanding programs.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties include, but are not limited to the following:

• Adhere to and uphold To The Rescue’s values and policies.

• Develop and maintain relationships with referral agencies, various funding sources, and case management agencies.  Respond to RFPs for new business in all applicable areas; attend Provider Fairs; handle all inquiries, intakes, meet and greets; ensure appropriate authorizations are in place prior to service provision. 

• Responsible for Day Program Goals to include annual revenue goals; Supported Employment Goals to include Non Revenue Goals, Cost Containment Goals, Member attrition goals, Employee Engagement and Attrition goals, and Safety Goals.

• Identify and facilitate acquisition of community resources that may benefit program participants, including available grants and alternative funding sources.

• Monitor and control expenses and ensure efficiency in services, including billable hours and client funding

• Identify safety concerns and implement good safety practices; ensure all employees and contractors receive initial and ongoing training in CPI concepts.

• Always represent To The Rescue in a positive and professional manner to all clients, coworkers, families and the public

• Function effectively as a member of the Colorado Leadership Team by developing goals and objectives to maximize the independence, growth, and quality of life for our members

• Prepare written and verbal reports as necessary to document and track the success of programs

• Support the execution of the business plan through collaboration with key internal stakeholders to support the growth and development of the organization.

• In conjunction with the Agency Director, review and align policies, procedures, and processes for the departments to which oversight is provided

• Ensure  staff training and development is timely and complete.

• Provide program oversight functions related to required daily documentation.

• Support employee development, evaluations, coaching, and counseling in a timely manner.

• Ensure prompt and effective communication takes place between supervisors and employees.

• Spearhead employee retention and facilitate employee acquisition. 

• Review weekly schedules to ensure adherence to approved member hours, as well as ensuring employee scheduled hours reflect appropriate employee status within the organization.

• Support compliance of medication administration regulations

• Review and approve all member incident reports and provide feedback for mitigation and action plans. 

• Review incident reports for trends and collaborate with teams to improve supports to members served.

• Act as the risk management liaison providing timely feedback and mitigation. 

• Demonstrate ethical and professional behavior that reflects the mission and goals of To The Rescue.

• Provide support to talent acquisition to ensure staffing levels are adequate.

• Perform other duties as assigned.  
  
  

Competencies/Qualifications/Education

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

• Have knowledge of auditing and monitoring procedures.

• Have working knowledge of applicable laws and regulations affecting Colorado.

• Have working knowledge of privacy laws and regulations.  

• Must possess strong leadership skills.

• Proficient with Google and the ability to learn computer programs.

• Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures for scheduling and timekeeping. 

• Ability to respond well under pressure. 

• Supported Employment Certification(s) preferred

• Crisis Prevention Institute (CPI) Certification preferred

• Must have a bachelor’s degree in human services, social work or related field and/or four or more years of related experience. 
  
  

Certificates/Licenses/Registration

The employee must provide and maintain a valid driver's license for the entire duration of their employment and be eligible for the agency’s vehicle insurance. Required to drive all agency vehicles which include vans, 15-passenger vans, and buses. 

Supervisory Responsibility

This role supervises the Day Program Manager and Supported Employment employees.

Work Hours

Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays. This position requires hours that exceed a typical 8-hour work day as needed. The position is available to take calls related to needs of the department. On Call requirement.

Work Environment

The work environment is consistent with similar office environment settings.