Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are seeking personable, motivated individuals to join our remote team as Customer Engagement Travel Advisor. This position focuses on building positive client relationships while helping customers explore vacation possibilities, understand available choices, and move confidently through the planning process.

You will work with a variety of vacation requests, which may include all-inclusive resorts, cruises, family getaways, romantic escapes, group trips, tours, celebrations, and international destinations. This is a beginner-friendly role, and previous travel industry experience is not required. Training and ongoing learning resources are provided.

What You'll Do

Connect with clients to learn about their vacation interests, preferred destinations, dates, and budget
Ask thoughtful questions to better understand individual preferences and expectations
Explore resorts, hotels, cruises, tours, excursions, transportation, and vacation packages
Match clients with options that align with their priorities and requested experience
Explain available services, package features, promotions, and reservation requirements
Help coordinate selected arrangements using approved supplier and booking resources
Keep clients engaged with timely follow-ups and planning updates
Organize confirmations, reservation information, and itinerary details
Monitor upcoming deadlines and outstanding planning requirements
Carefully review traveler information and arrangements for accuracy
Provide assistance with general questions and routine reservation changes
Maintain organized records of client conversations, preferences, and bookings
Stay informed about new destinations, supplier offerings, promotions, and vacation products

Qualifications

Strong communication and relationship-building abilities
Friendly, professional, and customer-focused approach
Good listening skills and ability to understand individual client needs
Strong organization and attention to detail
Comfortable researching and comparing information online
Able to manage follow-ups and multiple client requests
Self-motivated and comfortable working independently
Basic computer, email, and internet proficiency
Willingness to learn digital booking platforms and supplier systems
Reliable, responsive, and eager to develop new skills
Must be at least 18 years of age
Must reside in the US, UK, Spain, Australia, Mexico, or another qualifying region

Training & Professional Development

Guided onboarding and introductory training
Client engagement and vacation-planning education
Supplier and reservation platform instruction
Destination and product education
Professional certification opportunities
Continued learning and skill development

Opportunity Highlights

100% remote opportunity
Flexible part-time or full-time scheduling
Training provided for individuals new to the industry
Access to established suppliers and professional planning resources
Opportunities to develop customer engagement, communication, research, and planning skills
Continued supplier and destination education
Travel-related discounts and industry benefits where applicable
Professional development and growth opportunities
Collaborative virtual team environment

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