Customer Service Assistant

Company Description

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, provide product and service information, and contribute to a positive customer experience. This role is ideal for someone who enjoys helping people, learning new skills, and working in a collaborative environment.

Responsibilities

• Assist customers with questions regarding products, services, and promotions.
• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and help connect them with appropriate solutions.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Address routine customer concerns and direct complex issues to the appropriate team member.
• Support promotional and customer acquisition activities.
• Maintain organized customer information and activity records.
• Gather customer feedback and share relevant information with the team.
• Collaborate with team members to meet customer service objectives.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Positive attitude and eagerness to learn.
• Strong problem-solving skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Additional Information

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.